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Regional Quality Lead at The Nielsen Company

Posted in General Business 30+ days ago.

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Type: Full-Time
Location: Oldsmar, Florida

Job Description:

Regional Quality Lead - 9657

Operations - USA Oldsmar, Florida 



The Regional Quality Lead (RQL) is responsible for identifying areas of improvement in the measurements and metrics related to data in Nielsen’s US Watch markets. The RQL will act as a mentor for others across areas of influence, providing insight to quality improvement opportunities. The RQL provides a first level point of contact for the Quality & Risk team, providing direction and guidance directly and indirectly to associates within Field and Operations areas, including direct interaction with E&Y, Internal and Independent market audits/auditors. The RQL utilizes Quality & Risk processes and procedures to measure, assess and communicate on the data metrics, and works closely with other areas in Nielsen to effect change through technology and/or process improvements that will lead to improvement of sample operations and the MRC accreditation process. The RQL will organize and manage meetings, including cross-functional Operations areas and Field ROLs, FMs and FRs, and others, in support of Quality & Risk initiatives and processes as required.


The RQL supports the overall objectives of the Quality & Risk team through daily efforts and by coaching and mentoring others, removing obstacles to success and finding continuous improvement opportunities to improving quality.  This position requires experience in planning, coaching, facilitation, problem solving, and presentation and communication skills. 


This role will report to the Quality Director.


Job Responsibilities


  • Coordinate teams/resources to manage project-like efforts, including establishing processes and procedures associated with identifying and improving quality driven metrics and measurements of data, support stakeholders and users

  • Manage and participate in testing of Quality & Risk solutions on user interfaces/dashboards and data quality checks

  • Build/establish plans, evaluate risks, track progress and communicate to stakeholders

  • Organize and lead team meetings and Market review meetings with Market Managers and ROLs

  • Coordinate with Market Managers, ROLs, FMs, FRs, and others on quality improvement measurements and metrics and compliancy of results

  • Indirectly manage Action Plans built by Market Managers and/or ROLs from findings provided by the RQL related to Independent, Internal, and/or E&Y audit findings

  • Coordinate with operation and technical teams to ensure planned tasks are on-track and remediate any issues, risks, concerns in order to achieve target delivery goals

  • Manage and/or review requirements and specifications for deliverables needed to properly manage deliverables/outcomes required from other areas such as technology and data science

  • Facilitates/participates in audits (E&Y, Internal and Independent) of sample homes within market(s) to ensure that field policies are followed. These audits are critical to the improvement of sample operations and the MRC accreditation process

  • Works to enhance relationships across functional areas, including those with Operations and Field

  • Provide feedback and recommend quality improvements that may include technology and/or process change to internal departments

  • Provides indirect management of resources in technology, QA, and other areas to drive creation and implementation of Requirements in support of quality improvements for Operations

  • Work closely with internal quality team, FCOQ, Tech Support and Field Management Team to ensure that all policies and procedures are being followed

  • Work with team and Quality Director to address any concerns

  • Act indirectly to manage FM’s and/or FR’s involved with E&Y and Internal audits and be on-site with the assigned Auditor in market(s), as assigned

  • Conduct independent reviews of FR and/or FM data and provide analysis in markets to identify quality gaps, as assigned

  • Coach FR’s and/or FM’s on market analysis findings and methods for improving quality

  • Complete market-level quality evaluation based on performed in-field audits, in combination with other internal quality measures

  • Focus and drive quality improvements within the field procedures

  • Provide analysis and recommendations related to audit processes

  • Ensure quality and timely delivery on all reporting

  • Provide Summary and Report Analysis to Operations Leaders and Quality Director, as directed

  • Escalate any known issues that would adversely impact achieving successful audit outcome

  • Commitment to continued development and training in operational audits, standards and compliance

  • Travel 50%+


  • Proven track record of achievement results is required

  • Strong Interpersonal skills and the ability to indirectly manage and influence others are necessary for this position 

  • Maintain composure and respond appropriately in stressful situations

  • Ability to communicate clearly, concisely and effectively both verbally and in written communication

  • Ability to positively influence people in cross-functional areas

  • Self-motivated individual

  • Ability to analyze metrics related to data and capability to provide recommendations to others based on findings

  • Use discretion and exercise good judgment in making decisions

  • High School degree or GED

  • Satisfactorily meets performance expectations

  • Proficient with use of Microsoft Office desktop tools or equivalent

  • Ability to identify and leverage best practices

  • Valid driver’s license required

  • Good organizational/time management skills

  • Experience working with minimal supervision

  • Minimum 7 years of successful membership recruiting and/or field experience at Nielsen or external field related experience, including proven experience in Project management and/or comparable experience in managing others directly or indirectly


Preferred Qualifications


  • Bachelor’s Degree or equivalent experience

  • Demonstrate ability to effectively resolve conflicts

  • Knowledge of metering technologies & practices as well as industry knowledge

  • Experience working with and reporting results to senior leadership and peers

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: VA - Lynchburg, , , 

Travel:  Yes, 50% of the Time