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Service Specialist at Document Technologies, LLC

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Atlanta, Georgia





Job Description:


It's fun to work at a company where people truly believe in what they are doing!

Job Description:


  • Excellent customer service skills, good communication skills, ability to multitask.

  • Exhibit excellence in customer service and the ability to serve others.

  • Monitor and listen to customers to understand inquiries and requests in order to

  • Ability to take verbal instructions while taking notes to properly produce staff copy projects. 

  • Accurately produce copy and print projects in accordance to verbal and written instructions. 

  • Ensure copy projects have been properly produced and Quality Checked (QC'd) to Epiq's standards. 

  • Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.) 

  • Have direct involvement and handle complications, customer complaints as they arise such as: damaged packages, untimely deliveries and other similar situations. 

  • Immediate attention given to customers entering Copy Center in accordance with Epiq's standards of operation. 

  • Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

  • Answering telephone inquiries, loading/unloading parcels, delivering of parcels.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.