Manage and plan resources ensuring delivery of outcomes are consistent, timely and accurate
Maintain understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services
Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
Understand risks and make sure that appropriate, clearly defined controls are established and executed
Develop, engage and retain an industry leading workforce using GHR Tools and other resources
Supports environments for continuous team review and peer group collaboration to identify process improvement opportunities
Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
Provide Subject Matter Expertise for new business on-boarding and other projects as required
Effective messaging & communication
Complete and deliver PPR
Hire, discipline, control work and terminate employment for direct reports and broader teams
Recommends promotions, salary increases and bonuses
Manage own performance through engaging in the PPR process and attending relevant training , e.g. as per the development pathways.
Assists with compliance/fiduciary reviews, controls, and audits as appropriate
Manages and oversees service delivery for operational and risk activities i.e. inquiry resolution, requests, pricing, custody, loan and credit facilities, account administration activities, online application support, and monitor receivables/billing collections
Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed e.g. issues and suspicious transactions
Perform other duties as required
BS/BA degree required.
Minimum of 4-6 years of related experience, preferably in financial services industry and previous experience managing staff.
Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.
Must possess leadership skills.
Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.