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Loan Portfolio Servicing Specialist, Santa Ana at Banc of California

Posted in Banking 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Santa Ana, California

Job Description:

Since 1941, Banc of California (NYSE:BANC) has empowered California’s diverse private businesses, entrepreneurs and communities, provided full service banking and lending, and partnered with businesses, families and employees to achieve their dreams.
Today, we are large enough to meet our clients’ banking needs, yet small enough to care and serve them well. Banc of California’s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.

Responsible for the collection of delinquent payments, collection of delinquent property taxes, hazard and flood insurance cancellation/non-renewal notices, monitoring of matured loans, unauthorized transfers and Bank Controlled Accounts. This person is also the back-up for the Loan Portfolio Administrative Assistant.

  1. Provides effective customer service and assists in resolving problems within given authority.

  2. Completes routine letters and forms.

  3. Collection of delinquent payments, delinquent property taxes, and hazard/flood insurance cancellation/non-renewal notices.

  4. Monitoring of matured loans.

  5. Monitors and tracks the unauthorized transfers.

  6. Monitors and tracks the Bank Controlled Accounts.

  7. Other duties include follow-up of missing financials, deferred maintenance issues and covenant violations

  8. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

  9. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

  10. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

  11. Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.



  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)

  • Basic level of work experience, knowledge and training in loan servicing activities and terminology.

  • Effective organizational and time management skills

  • Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies governing lending including but not limited to fair lending, privacy, RESPA as well as company operational policies and procedures, and the company’s products and services.

  • Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs

  • Intermediate typing skills to meet production needs of the position

  • Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs

  • Ability to understand, remember, and apply oral and/or written instructions or other information

  • Ability to organize thoughts and ideas into understandable terminology

  • Ability to organize and prioritize own work schedule on a short-term  and long-term basis

  • Ability to understand and follow basic instructions and guidelines

  • Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication

  • Ability to work with general supervision while performing duties


  • High School Diploma required; Bachelor’s Degree preferred

  • A minimum of 2 years of related experience/training in loan servicing within the financial services industry