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Order Mgmt Analyst at Emerson Electric Co

Posted in Manufacturing 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Stafford, Texas





Job Description:

Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Description

We are seeking a motivated and enthusiastic person to work
within our Order Management team in Houston, Texas.  The overall responsibility of an order
management analyst is to ensure that customer orders and production schedules
are aligned to meet contractual delivery dates and optimize customer
satisfaction.


 
Responsibilities


Essential
Job Functions:


  • Management of
    backlog  priorities and overall project execution

  • Measure the
    overall site performance of initial Order commit date and through the site
    availability date and ensures discrepancies are identified and corrected

  • Ensures backlog
    aging is regionally tracked and any critical issues are identified and reviewed
    with a focus on both the solution and customer communication.

  • Track order
    cancellations, changes, delays and any associate cost recovery

  • Establishes an
    ongoing Past Due recovery plan with Manufacturing sites

  • Responsible for monitoring
    the finished goods inventory and shipment resolution.

  • Internal first
    point of contact for the customer after the sales order conformation.

  • Manage Customer
    change order request.

  • Provide varied
    phone and e-mail support to customers related to customer satisfaction issues.

  • Involved with
    proactive programs to advise customer in advance of any shipping/schedule
    changes.

  • Provide support
    to customers with regard to expediting and shipping schedule commitments.

  • Provide
    shipment information

  • Ensure
    customer response times are at their optimal level

  • Liaise
    with customers, suppliers and Pentair factories in regards to order related
    issues

  • Accountability
    to ensure customer commitments are delivered upon

  • Develop
    strong and professional customer relationships at all levels

  • Support
    the external sales team where direct customer liaison is required

Requirements


         Associates Degree in Business or a technical field and minimum one
(1) year of relevant experience
in a similar role
         Strong Analytical
skills

         Self-motivated
and a positive attitude

         Ability
to work unsupervised
 and as part of a
team

         Excellent
computer skills, ability to work with detail, solid math skills, excellent
written, verbal, and communication skills

         Good
interpersonal skills

         Problem
Solving ability

         Detail
and metric oriented

         Proficient
in Microsoft Word, Excel, and PowerPoint

        SAP
experience a plus

 
Additional
Skills Required:
        
         Excellent
customer focus skills including interpersonal and communication skills are
vital for this role. Listening skills are also important. Good organizational
skills and problem solving abilities are necessary. Knowledge of valves and SX.e
or SAP would be beneficial.
 
 
Work
Conditions:
        
         This
is a team environment so the ability to be part of a team is critical.
  Work will be primarily conducted in a
climate-controlled office setting with a minimal flow of people. Occasional
work will take place in a manufacturing plant environment where high levels of
noise and/or heat may occur.

 

 


 
Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.


 
Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.


 
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-553-2544 (V/TTY/TDD) or by sending an email to idisability.administrator@emerson.com.