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Lead Patient Navigator at BMC Company 100

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Boston, Massachusetts

Job Description:

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Lead Family Navigator in the newly funded Autism Center of Excellence research team, a 5-year research project to improve access to and engagement in services for culturally diverse children with autism. The Lead Family Navigator will work with families of young children with signs of autism who are participating in the study. Navigators are responsible for outreach to families, meeting with families in the community and during clinic appointments, making home visits, assisting families in interactions with community agencies. Navigators will be trained in a parent coaching intervention and will meet with families weekly to help parents learn this approach. The Lead Navigator will provide ongoing support to other Navigators regarding family engagement and resource needs Research responsibilities include collecting and managing clinical and research data in a standardized format and attendance at research team meetings. Training will be provided ethical conduct of research.

POSITION SUMMARY:

Lead Family Navigator in the newly funded Autism Center of Excellence research team, a 5-year research project to improve access to and engagement in services for culturally diverse children with autism. The Lead Family Navigator will work with families of young children with signs of autism who are participating in the study.  Navigators are responsible for outreach to families, meeting with families in the community and during clinic appointments, making home visits, assisting families in interactions with community agencies. Navigators will be trained in a parent coaching intervention and will meet with families weekly to help parents learn this approach.  The Lead Navigator will provide ongoing support to other Navigators regarding family engagement and resource needs Research responsibilities include collecting and managing clinical and research data in a standardized format and attendance at research team meetings.  Training will be provided ethical conduct of research.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Responsible for working with families:


  • Helps families learn about autism and engage in developmental assessment and follow up.

  • Helps families interact with community service agencies

  • Help families understand and communicate about their child’s development concerns in a culturally appropriate way.

  • Works with community-based organizations on behalf of clinic families, helps families’ complete applications for community services.

  • Helps families to solve problems that interfere with obtaining care and support for their child and their family.

Performs a variety of follow-up duties such as:


  • Maintains notes and records in the EMR and related database according to research standards

  • Maintains detailed records of contacts with children and families participating in the study.

  • Maintains positive relationships with collaborating and consulting health care providers and community agencies.

  • Assists team in making referrals and supporting family with follow through.

Provide interventions according to research study protocols


  • Report to research PIs

  • Work with research study coordinators to fulfill key aspects of study protocols

  • Delivery research interventions according to study protocols and attend intervention team meetings

  • Collects and manages research data in standardized format

Provide support and supervision to Family Navigators


  • Hold weekly meetings to review cases with Navigators

  • Monitor fidelity to intervention and research protocol

  • Address questions and concerns related to family engagement and resource needs as they arise for Navigators working with families

  • Work collaboratively with Project Coordinator and PI to address any issues that present for staff in their work with families
     

Works cooperatively with other team members.

Provides and receives constructive feedback from team members.

Contributes to the development of new ideas that advance the goals of the Center of Excellence.

Maintains patient confidentiality.

Meets hospital-wide standards in the following areas:

  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights
     

Performs other duties as assigned or as necessary.

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor’s Degree required.

Master’s Degree in related field (MSW, MAMHC) preferred.  (*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility, may be substituted for the Master’s Degree).

EXPERIENCE:

Master’s Degree – Experience in working with parents and children with developmental delays preferred; leadership or supervision experience preferred.

Bachelor’s Degree – Requires three year of relevant experience.

High School Diploma  - Requires at least five years or relevant experience, including supervision.

KNOWLEDGE AND SKILLS:


  • Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with multi-cultural, low-income families who have children with developmental concerns.

  • Strong communication (oral and written), interpersonal, organizational, and record keeping skills.

  • Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served required - Spanish or Haitian Creole desired.

  • Ability to handle multiple tasks and responsibilities at the same time effectively.

  • Knowledge of software applications such as Microsoft Excel and Word

  • Ability to interpret and record data and understand basic medical terminology.

  • Bilingual necessary English and Haitian Creole or Spanish