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Access Associate childrens pod. 40 hours at University of Virginia Health System

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Charlottesville, Virginia

Job Description:

Are you an independent thinker who works well with others? If you want more, UVA wants you.

There are many reasons you already know UVA Health System. Our people utilize emerging technology and lead experimental treatment protocols. In fact, our healthcare makes headlines routinely.

But it's the attributes of every UVA Team Member that makes our nationally-recognized care anything but routine. Qualities such as persistence, ingenuity and initiative. These attributes create an environment of respect and responsiveness, in which your contribution counts.

The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

POSITION SUMMARY:

This patient focused role is responsible and accountable for various aspects of the patient access experience including, but not limited to basic appointment scheduling, demographic, and insurance data collection, cash collections and addressing the various needs of the patient and family either in person or on the phone. Provides patients with tools, both in paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Demonstrates exceptional customer service both for in-person and telephone activities.
  • Schedules and coordinates appointments with the correct provider using all appropriate information.
  • Demonstrates expected behaviors applicable to the Health System, scheduling and registration system, and unit policies, procedures, and guidelines.
  • Performs verification functions.
  • Performs visit document activities accurately and timely.
  • Demonstrates engagement in the work, team, and goals of the unit.
  • MINIMUM REQUIREMENTS:


    • Education: High School Graduate or Equivalent.
    • Experience: No experience required.
    • License/Certification: None required.

    GENERAL INFORMATION

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.