A Team Lead in the Northeast has two primary responsibilities; manage individual production activities for research projects as well as the production activities of Project Managers assigned to their team. The position requires an organized, detail-oriented individual who can manage multiple team members, multiple projects, develop and manage project plans, meet deadlines, and overcome challenges. There is also a critical focus on building new client relationships, maintaining or growing existing client relationships, and improving department tools and processes.
Essential Duties and Responsibilities
Responsible for end-to-end project management of both individually managed projects and projects managed by direct reports
Help manage client relationships for your team’s business portfolio
Consistently meet client expectations for delivering market research data and services
Use advanced capabilities to complete custom/complex projects without a clear, published solution
Actively monitor and update management with team key performance indicator data
Provide world-class training for team members in a rapidly changing environment
Responsible for staff administration including reviews and salaries
Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
Effectively work/communicate within a team-based environment
Responsible for onshore and offshore team members
This is a weekday position
Other duties may be assigned
A minimum of 5 years of client/project management experience is required with experience in the Market Research industry and online data collection space
Experience leading and managing teams (particularly remote teams) is an asset.
Skills & Knowledge Required
Leadership and management potential or informal leadership experience in a customer-focused environment.
Strong Market Research industry experience in a field operations role
Knowledge of how panels generally operate and are used in the provision of sample for online market research
Strong verbal and written communication for both internal and external communication skills required.
Must be highly proficient with a personal computer, web-based applications, and MS Office Suite with advanced knowledge of Excel.
Critical thinking to solve complex problems without a clear answer is extremely important.