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TL, Client Services - Northeast (Sample Only) at ResearchNow

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Shelton, Connecticut

Job Description:

A Team Lead in the Northeast has two primary responsibilities; manage individual production activities for research projects as well as the production activities of Project Managers assigned to their team.  The position requires an organized, detail-oriented individual who can manage multiple team members, multiple projects, develop and manage project plans, meet deadlines, and overcome challenges.  There is also a critical focus on building new client relationships, maintaining or growing existing client relationships, and improving department tools and processes.


Essential Duties and Responsibilities 

  • Responsible for end-to-end project management of both individually managed projects and projects managed by direct reports

    • Help manage client relationships for your team’s business portfolio

    • Consistently meet client expectations for delivering market research data and services

    • Use advanced capabilities to complete custom/complex projects without a clear, published solution

  • Actively monitor and update management with team key performance indicator data

  • Provide world-class training for team members in a rapidly changing environment

  • Responsible for staff administration including reviews and salaries

  • Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.

  • Effectively work/communicate within a team-based environment

  • Responsible for onshore and offshore team members

  • This is a weekday position

  • Other duties may be assigned


Education Required 


Experience Required 

  • A minimum of 5 years of client/project management experience is required with experience in the Market Research industry and online data collection space

  • Experience leading and managing teams (particularly remote teams) is an asset. 

Skills & Knowledge Required

  •  Leadership and management potential or informal leadership experience in a customer-focused environment.

  • Strong Market Research industry experience in a field operations role

  • Knowledge of how panels generally operate and are used in the provision of sample for online market research

  • Strong verbal and written communication for both internal and external communication skills required.

  • Must be highly proficient with a personal computer, web-based applications, and MS Office Suite with advanced knowledge of Excel. 

  • Critical thinking to solve complex problems without a clear answer is extremely important.