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Sales Support Specialist at Bunge North America

Posted in Other 30+ days ago.

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Type: Full Time
Location: Chesterfield, Missouri

Job Description:

Position Summary:
This role will serve as the first contact for inquiries from customers with a specific focus on Export. Enhance the return on the total business through delivering exceptional customer service/sales support. Perform total customer service for Bunge customer accounts, Bunge sales personnel & plant locations. Assist all Bunge disciplines in expediting Total Quality Service to our customers. Act as an advocate for both the customer as well as for Bunge Oils, ensuring orders are handled in an efficient and profitable manner. The Sales Support Specialist is engaged in establishing and enhancing the satisfaction of internal and external customers. The main focus is managing the relationship of customers, solving problems, providing and maintaining appropriate information and excellent customer service support. Maintain existing business by monitoring and reporting changes in customer purchasing patterns to sales manager. This position provides an excellent exposure to multiple facets of one of Bunge s Value Chains.

Core Functions:
The Sales Support Specialist performs a variety of tasks from quotation through contracting and/or ordering process, closely working with other roles in Customer Service and other business areas. The role also provides extensive support in customer query management.

- Prepare and coordinate export documentation. Submit document instructions to freight forwarders. Issue commercial invoices. Work with corporate Export Department personnel to make sure all paperwork is in compliance with export policies and laws.
- Coordinate with various parties to make arrangements for container shipping.
- Manage pricing for exported materials

Customer Master Data
- Manage customer contact information including initial customer set up, or change of customer data.

- Managing the quotation process on a daily process
- Assist and advise customers in selection of product
- Work with customers to ensure product needs are met
- Edit spot quote data in SAP and validate conditions of the quote, (eg. delivery, products, margin etc.)
- Send quote to customer and support negotiations with required data
- Work with the contract team and assist Oils Sales and Pricing building the contract quotes
- Build contract quotes for futures working with the sales teams
- Create contracts based on booking data and agreed terms on quotation
- Review contracts and validate contract attributes sent by the Oils Contract Team.
- Manage contracts throughout the lifetime of the contract period (drag management ei managing unfulfilled contracts)
- Entering orders in SAP based on customers purchase orders and arrange delivery for contracted volumes and terms
- Coordinate shipment of products with manufacturing facilities
- Changing and updating order based on customer / plant request
Issue Resolution & Query management
- Investigate and resolve pricing issues, billing concerns
- Investigate and assist with resolution of customer complaints by gathering the relevant information from systems, databases or from internal partner organization for efficient problem solving and issue resolution
- Manage incoming calls and emails by researching and responding to customer inquiries received via multiple sources
- Utilize to manage customer communication.
- Identify areas of improvement and efficiency, make recommendations
- Develop a working knowledge of customer service policies, procedures and guidelines
- Support key initiatives operated through the customer service or sales team.
- Work with customers to insure product needs are met
- Assist customers in selection of product including entering orders and arranging for delivery
- Manage customer contact information including initial customer set up
- Coordinate shipment of products with manufacturing facilities
- Investigate and resolve pricing issues, billing concerns
- Perform total contract management, including set-up, pricing, maintenance, system entry, application and balancing contracts
- Investigate and assist with resolution of customer complaints
- Manage incoming calls
- Work with the team to provide Total Quality Service to our customers
- Identify department and/or group deficiencies and assist in developing cost cutting improvements with Customer Service Manager

Skills/Experience Requirements
- High school diploma or equivalent required
- Bachelor's Degree in Business Management or Marketing preferred
- Spanish/French fluency a plus
- One to three years previous customer service experience with the ability to build and maintain customer relationships, previous sales experience is a plus
- Strong computer knowledge, including experience with Microsoft Word and Excel, Lotus Notes and the Internet
- SAP and or Salesforce Service Cloud knowledge is a plus
- Strong analytical and mathematical skills
- Strong verbal and written communication skills
- Strong organizational skills, especially time management
- Basic Chicago Board of Trading (CBOT) Market understanding is a plus
- Willingness and capability to develop throughout the company beyond the scope of this particular role