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Patient Advocate Representative at Lifewatch

Posted in Other 9 days ago.

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Type: Full Time
Location: Rosemont, Illinois

Job Description:

Patient Advocate Representative

JOB SUMMARY

HOURS ARE: 10:30AM - 7:00PM

The Patient Advocate will have oversight of a growing entity s internal operation relating to all aspects of patient correspondence and patient concerns related to billing and reimbursement. The position includes but is not limited to interaction with all Departments that serve patient care, billing, collections, customer service, sales, and management. The patient advocate position reviews and upholds the patient advocate program through a broad range of oversight initiatives including but not limited to patient complaint and resolution, field/sales representative issues, patient correspondence, and all other patient concerns related to billing and reimbursement. The patient advocate will act as a liaison for client issue resolution and problem solving.

RESPONSIBILITIES:

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Answer incoming calls regarding statements and billing questions.
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Work the self-pay payer.
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Respond to patient complaints.
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Provide effective customer service for all patients, doctors, and internal departmental employees.
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Ensure timely follow up on patient requests for accounts to be reviewed.
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Work with the outsourcing company to resolve patient accounts (transitional), report issues and deficiencies to the appropriate party pro-actively and positively such that a plan of corrective action may be imposed.
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Decrease the amount of complaints we receive from patients due to lack of response and increasing our customer service and quality assurance with our clients and customers.
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Resolve daily patient issues from sales reps regarding patient billing and patient statement requests.
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Analyze and identify trends and patterns related to common patient complaints.
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Communicate with account manager s/sales reps to increase working relationship between clients and patients.
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Meet daily and monthly goals as assigned by the patient advocate supervisor.
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Other duties as they are assigned by the patient advocate supervisor.
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Follow all policies, procedures and processes.

QUALIFICATIONS:

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High School Diploma
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Strong written and verbal communication skills

Bio Telemetry is an equal opportunity employer who strictly prohibits discrimination against any employee or applicant for employment because of the individual s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran s status, or any other characteristic protected by law. Affirmative action will be taken to ensure that all employment decisions, including but not limited to those involving recruitment, hiring, promotion, training, compensation, benefits, transfer, discipline, and discharge, are free from unlawful discrimination.

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