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VIP Coordinator | Full Time at Omni Hotels & Resorts

Posted in Other 8 days ago.

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Type: Full Time
Location: Carlsbad, California

Job Description:

Locations US-CA-Carlsbad
Posted Date 1 day ago(6/12/2018 10:58 AM)

Requisition ID

2018-26186

# of Openings

2

Category (Portal Searching)

Front Office Operations

LOCATION

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

JOB DESCRIPTION

A VIP Ambassador is a representative of the hotel, specializing in customized guest service. It is their responsibility to encourage a courteous, honest, reputable and professional atmosphere.

RESPONSIBILITIES

* Responsible for the coordination of VIP stay from pre-arrival/arrival to departure

* Acts as a liaison between VIP guests and Resort

* Prepare and distribute amenity requests

* Completes VIP coordinator checklist

* Follow-through on all VIP requests

* Follow-up on guests concerns and complaints

* Inspect VIP rooms

* Work closely with housekeeping to ensure VIP status on rooms

* Work with Rooms controller to block rooms appropriately based on guests requests.

* Keep in close contact with past guest and future guests to ensure their stay is memorable.

* Other tasks as assigned by management.

NON-ESSENTIAL FUNCTIONS include the following.

* Assist Front Office at peak times

QUALIFICATIONS

* Preferred knowlege of Front Desk Operations,

* Preferred knowledge of Opera Management System,

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Vast knowledge of the local area, friendly, caring personality, willing to go one step further to please and clean and neat in appearance.
*

High level of pre planning, organizational skills, and ability to work with all departments and associates. * Must be able to work holidays and weekends.

*

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Omni Hotels & Resorts is an equal opportunity employer.
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster - https://www1.eeoc.gov/employers/poster.cfm

The following link is the OFCCP's Pay Transparency Nondiscrimination policy statement-
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf