As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct and Autotech Bay. Oversees the execution of company sales strategies and fulfillment of Geek Squad services in accordance with Best Buy's SOP. You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.
Provide work direction, training and development for a team of Agents. Monitors Agent skill set achievement
Communicate and coach a team of Agents to help achieve Company strategy, local business plans and execute Standard Operating Process (SOP)
Analyze and evaluate both financial and Agent performance and develop plans to drive Precinct and Autotech Bay performance
2 years of Management/Supervisory experience OR 2 years of Military leadership experience
3 years of Customer Service experience
1 year of experience analyzing Profit & Loss /Financial Statements