Posted in General Business 30+ days ago.
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Location: Coral Springs, Florida
Data Production Team Lead - 25352
Operations - USA Coral Springs, Florida
Nielsen Scarborough, the nation's premier source for local consumer insights, is looking for a goal-oriented individual with management experience to join as Team Lead for Nielsen Scarborough’s Operations Data Production team. The Data Production team performs heavy day-to-day data set-up, processing and validation. The ideal candidate will thrive on working with a team in a schedule driven, fast-paced production environment, to meet client data delivery deadlines and quality commitments.
Oversees and accountable for work quality and timeliness for multiple analysts / senior analysts / production associates
Responsible for the training of new hires, development of existing team and retraining of under-performing associates
Identify and collect key performance indicators (KPIs) required in order to maintain a set of measures that will gauge process and associate performance
Assess and provide feedback of assigned processes with a specific focus on the effectiveness and efficiency around how work is being completed (quality and timeliness)
Reward and celebrate achievement and address poor performance
Review manager training materials and meet Engagement, Check-In and performance management expectations for team
Act as an initial escalation point for associates, internal client teams, and clients
Manage execution of processes / procedures to ensure delivery timeliness and quality (internal and client deliverables)
Ensure associates follow standard operating procedures, escalation policies, business policies
Work with process owners / ops managers / others to identify / implement new procedures
Coordinate / manage with other leaders and across teams / departments to ensure the health and performance of defined processes
Drive alignment to build / ensure sustainable processes and that teams in multiple locations work together cohesively
Support successful implementation of process changes through change management and change control
Perform production associate activities / work and various responsibilities as business requires.
Assess and provide feedback on the impact of business, product and technology changes on the processes within their purview
Team with Scarborough personnel in other Nielsen offices on new development projects and assisting on existing projects as necessary.
Display awareness of and responsiveness of “end to end” processes and the performance measures aligned to customer requirements and internal OLAs and external SLAs
Previous experience in leadership or managing a team
Bachelor’s Degree or equivalent work experience
Articulate, clear and a confident communicator (oral and written)
Highly organized with good time management skills
Strong analytical and problem-solving ability
Experienced conflict management and resolution skills
Able to manage multiple tasks simultaneously, prioritize work against set milestones to deliver quality data by established deadlines
An optimistic outlook, shows initiative and employs creative solutions in challenging ‘status quo’
Proficient in Microsoft Suite and Google Apps
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type: Regular
Primary Location: Coral Springs,Florida
Secondary Locations: NY - New York City, , ,