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Corrugated Packaging Customer Service Representative at Georgia Pacific

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Santa Fe Springs, California

Job Description:

Who is Georgia-Pacific?Watch to find out!

Are you customer-focused, a quick learner and someone pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment?  If this sounds like you, we may have a great role for you at Reliable Container, a company of Georgia-Pacific! Our Packaging business is seeking a detail oriented Customer Service Representative with strong multi-tasking capabilities, critical thinking skills and a high sense of urgency to join our Reliable Container team in Santa Fe Springs, CA. This is a fast-paced position with frequent changes in priority of tasks based in daily production, customer and business needs.  The Customer Service Representative acts as a primary liaison between our sales team, scheduling, production, shipping and end user customers to ensure accurate and timely information in our order entry, change and inventory management systems. This role plays an integral part in meeting our customers’ needs with a focus on account services, customer retention, and ensuring accuracy of orders and deliveries by Georgia-Pacific. If you are a person that enjoys multi-tasking in a fast-paced manufacturing environment, apply today!
To ensure customer expectations are met, our team is flexible and adaptable to evolving business needs; primary work hours are 8:00a-5:00p. Monday – Friday, however, overtime including weekends may be required during peak times.
Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit


A Day In The Life Typically Includes:


• Interacting with customers by phone, email and/or in person to receive orders,

   cancellations, and changes for product or to clarify needs/requirements.

• Communicating changes, delays, requests, etc. to sales representatives and  

   customers as appropriate.

• Completing various forms and input information into order entry systems.

• Interfacing with other internal departments to facilitate order flow process.

• Coordinating shipment of product, expediting shipments, arranging pick-up of

  defective product, etc. with shipping department.

• Managing sales backlog by reviewing sales and release orders, updating and

  closing/completing in the system as needed.

• Coordinating complaints concerning billing, product or service rendered,

  referring complaints by interfacing with Quality Assurance and working with

  appropriate departments to identify root cause and corrective action.

• Traveling occasionally to visit customer facilities to meet with various personnel

• Thriving in an environment of continuous change

• Working in a manufacturing facility and engage with production employees on  

  the floor to ensure flawless execution of customer orders along with 

  understanding of printing/graphics capabilities and structural drawings


What You Will Need:

Basic Qualifications:

  • High School Diploma or GED

  • 3 years of experience in Customer Service in a manufacturing, industrial warehouse, or distribution center environment

  • Must be willing to work overtime as needed

  • Experience using Microsoft Office, i.e., Word, Excel, PowerPoint

  • Experience performing mathematical calculations

  • Experience presenting information in one-on-one and small group settings



What Will Put You Ahead?

Preferred Qualifications:

• Associate's Degree or higher

• Experience in a fast paced, high volume manufacturing environment

• Experience in the corrugated packaging industry

• Experience with data management systems/process flow


Why Work For GP?


  • A culture that places top priority on integrity and compliance

  • Opportunity for career growth at one of the largest, financially stable companies in the world

  • Encouragement to challenge the status quo and share knowledge

  • Responsibilities and rewards based on contributions

  • Continued company growth due to reinvesting 90% of our earnings

  • Competitive pay and benefits that help you manage your personal and financial wellness


Want to learn more about Georgia-Pacific?


We're part of your everyday life. From the walls of your home to the Dixie® plates on your table, the boxes at your local grocery store or the Quilted Northern® in your bathroom, there's a good chance a Georgia-Pacific product is nearby. We need people like you: People who can help us make life's simple necessities better.


Salary and benefits commensurate with experience.

We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information:

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