The Deployment Programs organization advocates and sponsors a more disciplined, consistent, and repeatable approach to project delivery, customer interface, financial controls, resource management, reporting, and technology utilization. Deployment Programs focuses on oversight, implementation and execution of customized solutions to maximize profitability, efficiency, and longevity of assets.
The Senior Manager—Project Administration is responsible for the strategic direction and overall management of the Site Development department’s administration requirements, working closely with Site Development, Accounting, Central Billing, Financial Planning & Analysis (“FP&A”), and Shared Services department leads to create a systematic approach to managing financial controls, system administration, data integrity, and custom reporting requirements. The incumbent leads, manages, and oversees a team of Operations Analysts and Financial Supervisors responsible for maintaining systems and controls that are critical to the success of the Site Development department. The incumbent is responsible for all financial administration, innovative reporting solutions, and defining data integrity programs for all Site Development product lines. The incumbent must establish strong, consistent communication methods and procedures for proactively informing and updating all personnel involved in managing the Site Development department’s custom programs. The Senior Manager must completely understand all internal processes and procedures and facilitate process optimization and standardization solutions that increase efficiency and promote a culture of solution-focused team members. The incumbent ensures that all methodologies, practices, policies, procedures, and reporting—both internal and external—are consistently utilized and adhered to for the national wireless carriers.
Serve as the Site Development department’s single point of contact for the Accounting, FP&A, Central Billing, and Internal Audit teams for addressing questions and issues that arise regarding business practices and financial controls.
Collaborate with Site Development, Accounting, and FP&A teams to create strict financial governance measures and work with business leads to manage key financial metrics, to include revenue recognition, revenue forecasting, capital expenditures, cost-to-budget analysis, overspent analysis, internal and external labor allocations, and cancelled costs.
Lead team of Supervisors and Project Specialists responsible for purchase order (“PO”) management, to include PO requests (revenue, master leave agreement (“MLA”), and expense), PO receiving, PO problem resolution, proactive review of MLA fees, invoicing oversight and problem resolution, customer PO reconciliation, and Oracle closeout.
Partner with Central Billing to ensure timely logging of all POs and consolidate issues into categories that can be systematically addressed by the Site Development organization.
Champion efforts throughout the organization to promote operational efficiency by centralizing and automating repetitive tasks using system resources and technology instead of labor allocation.
Develop and implement program- and project-specific data governance curricula that focus on maintaining exceptional data awareness, forecasting accuracy, proper data entry, system administration, and ensuring reports and dashboards display accurate information that the Company can depend on to drive production and make good business decisions.
Train Site Development employees on project-specific data governance initiatives which enables team members to be more efficient and become a solutions-based organization.
Define, implement, and maintain a robust system administration policy for all product lines that clearly incorporates best practices for Siterra project creation, Oracle project creation, program creation, project scope adjustments, project status changes, system alignment, project cancellations, and project closure.
Partner with Site Development leadership and the Shared Services department to create and maintain the most innovative reporting solutions (including OBIEE dashboards and ad-hoc reporting) for all Site Development product lines which allows instant access to data for the organization to use to make business decisions in the Company’s best interest.
Consolidate and distribute monthly, quarterly, and yearly reports to Site Development leadership to show progression of organizational goals, key business metrics, and identification of trends that need attention.
Lead efforts to develop project-level reporting that provides budget v. actual cost on all capital projects.
Collaborate with the Director—Deployment Programs, Senior Manager—Customer Programs, and the Sales department to facilitate contracting of all master services agreements to ensure contract administration requirements are defined, understood, and communicated.
Maintain effective communication practices and proactively provide key information to appropriate stakeholders throughout the entire life cycle of each program managed by the Site Development department.
Other duties as assigned.
Lead and manage the performance of Analysts and Financial Supervisors.
Create strong, collaborative team environment.
Recruit, develop, and retain staff, partnering with Senior Management, Recruiting, and Human Resources. This includes on-boarding and orientation for new hires.
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
Proactively identify and resolve personnel issues in conjunction with Human Resources.
Excellent program management skills with a disciplined approach to consistent implementation.
Forward thinking leader with the ability to analyze all aspects of programs and develop sound recommendations for program improvements.
Strong financial acumen and proven ability to synthesize data from multiple systems into a format that is easily understood by all impacted business units.
Proven ability to successfully impact business decisions based on information analyses and reporting.
Proven ability to manage conflict and proactively resolve issues.
Ability to navigate and negotiate complex business processes with stakeholders and process owners.
Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless customer experience, and resolve issues.
Ability to estimate staffing requirements, including resource skills, and assemble a team and manage several projects concurrently.
Demonstrated success at identifying and synthesizing customer needs; ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding.
Strong organization, planning, and program/project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.
Proven strategic and problem-solving skills to effectively influence decision making during key negotiations.
Strong relationship-development skills resulting in long-term, mutually beneficial client relationships.
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions.
Strong leadership skills; ability to drive and motivate team to achieve results.
Proven ability to work in a time-sensitive and high-volume environment.
EDUCATION AND EXPERIENCE:
Bachelor’s degree required.
Minimum of 7 years’ industry experience managing programs and large-scale budgets required.
Minimum of 5 years of personnel management experience required.
Information management and data analysis experience required.
Program/Project Management Professional certification preferred.
Approximately 100% performed in climate-controlled internal office environment working under normal office conditions. Approximately 30% travel may be required in support of the position’s responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.