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Patient Service Coordinator - Charboneau - Full Time - Days at ProMedica Health

Posted in Other 30+ days ago.

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Type: Full Time
Location: Monroe, Michigan

Job Description:

Job Title
Patient Service Coordinator - Charboneau - Full Time - Days
Office / Administrative / Clerical
Organizational Unit
ProMedica - ProMedica Physicians & Continuum Services (PPCS) - PPG of MI - Charboneau, Gustad & Gupta (1975)
Monroe, MI 48162-7813 US (Primary)
Job Description
Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region s most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities.

Position Summary

Key member of a patient centric care delivery model for high quality and service within the office setting. Able to proficiently and effectively navigate through multiple information technology platforms and applications to provide and support best practices, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.

Immediately greets patients and visitors as they make contact with the practice.
Updates or verifies patient demographic information in electronic data bases at every visit.
Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.
Coordinates the scheduling of patient appointments following the appropriate processes and procedures.
Enters billing information accurately and completely, following up with providers when necessary.
Maintains the provider schedule to meet customer service, access, and productivity standards of the office.
Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.
Performs other duties as assigned.
Job Requirements
High school diploma
Previous clerical and high volume telephone experience, preferably in a medical office setting is required
Working knowledge of medical terminology, third-party billing and referral procedures is highly desirable
Must demonstrate and promote a strong commitment towards achieving customer/patient satisfaction
Must be able to understand directions (written and verbal), communicate and respond to inquires; requires effective interpersonal skills
Must demonstrate effective computer-entry skills
Must possess strong communication skills
Must be able to demonstrate good judgement in a fast paced environment
Must be able to occasionally lift or carry light equipment and supplies

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Job Type
Budgeted Hours / Pay Period
Shift Type
Shift Hours


On-call Requirements

Additional Schedule Details