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Sr Manager, Case Management at Alexion Pharmaceuticals, Inc.

Posted in Other 30+ days ago.

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Location: New Haven, Connecticut

Job Description:

Alexion Pharmaceuticals, Inc.

Alexion is an Equal Opportunity/Affirmative Action Employer.

Req ID: 14490
Job Category: Nursing & Case Management
Location: New Haven, CT
Posting Date: October 1, 2018

Attention: If you are a current Alexion employee, please apply via Alexion's internal Life & Career portal. Note that you will need to be connected to the VPN if you are applying away from the office.

Alexion does not contact candidates via instant messaging or chat tools. At no time will we ask candidates for fees associated with obtaining software, nor do we provide employees with a cashier's check to purchase new equipment. If you are contacted in this manner, please be aware that it is fraudulent, and please do not provide any information or money to these individuals. Applicants should only apply through this Alexion website. Any fraudulent activity should be reported to

Position Summary

The Senior Manager will lead a team of case managers acting a resource and coach for her/his team in all aspects of the case manager's role. The SM will be responsible for assuring plans of action are appropriate for identified barriers. She/He will also assure that the team remains in compliance with all Pharmacovigilent processes to timely report adverse events in an effort to maintain safety of Alexion approved therapies. It is expected that the SM will act as a role model for the OneSource Case Manager Program, always demonstrating integrity with internal and external customer interactions.

Job Duties & Responsibilities
  • Leads Case Managers in the development and implementation of plans to meet patient needs through education, access and treatment support
  • Provide support to Case Managers when barriers to care are identified, such as, insufficient funding, provider and/or payer issues
  • Maintain a moderate patient case load
  • duplicate of second bullet
  • Provide guidance to Case Managers to assure compliance with the Alexion Ways of Working across internal constituents, e.g. Medical and Commercial stakeholders.
  • Present as needed at Alexion sponsored meetings or Healthcare Provider offices regarding the OneSource CM Program; assist in the design and implementation of departmental processes and special projects
  • Ensures team compliance with all Alexion policies and procedures.
  • Complete required Global Training (including but not limited to PharmacoVigilance training (PV) and Compliance) with demonstrated adherence to timeframe of completion of trainings and execution of requirements under the regulations

Essential Qualifications
  • Registered Nurse
  • Background in healthcare and case management in hospital/insurance setting or bio-pharma industry with 3-5 years
  • Proficiency/knowledge in health insurance benefits, relevant state and federal laws and insurance regulations
  • Strong communication, problem solving, and presentation skills
  • Ability to handle sensitive issues with opposing opinions, work in cross functional environment
  • Computer and internet research literacy
  • Ability to travel required, up to 30%

Preferred Qualifications
  • Bachelor's Degree in Health Care/Life Sciences/Nursing
  • Recent case management experience
  • Supervisory/manager experiencePrevious Healthcare Management experience
  • Neurology/Rare disease experience preferred


New Haven, CT, United States

Some opportunities happen only once in a lifetime – like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake.

Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases through the discovery, development and commercialization of life-changing therapies. As the global leader in complement biology and inhibition for more than 20 years, Alexion has developed and commercializes the first and only approved complement inhibitor to treat patients with paroxysmal nocturnal hemoglobinuria (PNH), atypical hemolytic uremic syndrome (aHUS), and anti-acetylcholine receptor (AchR) antibody-positive generalized myasthenia gravis (gMG). Alexion also has two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare metabolic disorders, hypophosphatasia (HPP) and lysosomal acid lipase deficiency (LAL-D). In addition, the company is developing two late-stage therapies, a second complement inhibitor and a copper-binding agent for Wilson disease. Alexion focuses its research efforts on novel molecules and targets in the complement cascade and its development efforts on the core therapeutic areas of hematology, nephrology, neurology, and metabolic disorders. Alexion has been named to the Forbes list of the World's Most Innovative Companies seven years in a row and is headquartered in Boston, Massachusetts' Innovation District. The company also has offices around the globe and serves patients in more than 50 countries.

Alexion's aspiration is to be the most rewarding place to work, where people are empowered to make a difference and where diversity of backgrounds and ideas is encouraged. We are looking for talented individuals who share our passion and commitment to change the lives of patients with rare diseases. We hope you will consider joining our team. Further information about Alexion can be found at:

As a leading employer in our industry, Alexion is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.

Alexion participates in E-Verify process. To learn more, please click on attached document(s)