Customer Service Representative at Synergy55/Composites One

Posted in Admin - Clerical 29 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Dublin, Ohio





Job Description:

Composites One LLC is a family-owned distributor with over 60 years of composites experience. Our network of 38 local distribution centers is dedicated to serving the composites manufacturing industry. With more than 30,000 products from over 400 supplier partners reaching over 9,000 customers, Composites One is the leading distributor of composites materials in North America. Visit us at www.compositesone.com.

This individual serves as the primary customer contact and delivers Stellar customer care through accurate order entry, problem resolution and organizational support. Responsible for maintaining customer accounts; coordinates communication between the customer, Sales team, Supply Chain team and other internal staff, to maintain a high level of customer satisfaction.

Primary Responsibilities:

-Confirm customers' weekly orders
-Provide price quotes
-Promote new and existing products to customers
-Resolve customer issues
-Maintain customer accounts
-Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction
-May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.

Position Requirements:

-A minimum of 3 years experience in a non-retail customer service environment.
-High School Diploma or GED required; Associates or Bachelor's degree preferred.
-Experience in a business to business account support and distribution role strongly preferred.
-Ability to effectively prioritize and manage multiple tasks.
-Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
-Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
-Ability to travel for training and relationship-building (10%).

Benefits Include:
Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

Equal Employment Opportunity (EEO)
Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.