To assist the Credit/AR Department in the accurate, timely, and efficient financial and administrative operations - to ultimately achieve our Net Working Capital/Days Sales Outstanding Goals and to minimize Bad Debt Expense.
Essential Duties & Responsibilities:
Daily application of cash receipts and balancing of customer accounts.
Identify promotional trade deductions and send all info to the Custom Culinary Deduction Group.
Identify, investigate and resolve any customer partial payments due to price discrepancies, returns, quality issues, shortages or damages.
Prepare credit memo requests, get appropriate approvals, and issue all credit memos.
Document, manage and enforce the RFA and Credit Memo processes.
Prepare documentation for the Transportation Department to file any freight claims.
Apply credits or unapplied cash to customer deductions as necessary.
Take appropriate steps to dispute any invalid deductions for repayment and follow up until paid.
Enter Custom Culinary customer complaints into the Corrective Action/Preventive Action System (CAPA).
Track and monitor all open CAPA complaints and assist in their resolution.
Investigate and resolve open credit memos and unapplied cash.
Track, monitor and resolve all unearned cash discounts.
Apply policies and procedures to collect on past due accounts.
Assist the Custom Culinary Deduction Group with the resolution of promotional deductions and cash application/settlement functions.
Prepare and distribute various weekly, monthly and quarterly reports and some journal entries.
Work closely with outside auditors and provide requested information.
General filing, maintenance of file cabinets and storage of files.
Follow proper accounting procedures.
Process incoming mail/emails.
Handle customer requests.
Provide backup coverage and support as needed for the Credit/AR Department, as well as the AP Department.
Assist in special projects.
Must remain flexible with job responsibilities, as this position may evolve over time.
Bachelor’s Degree in Business, Accounting or Finance from a four-year college or university.
Minimum of 2-3 years’ experience in the Account Receivable/Credit/Collection/Deduction field in a manufacturing environment.