Posted in General Business 30+ days ago.
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Location: Bethlehem, Pennsylvania
How does a company like Guardian Life Insurance get to be over 150 years old, while still staying relevant today? The answer lies in maintaining a strong set of values while keeping our clients' needs primary in everything we do. As a mutual insurance company, we are owned by our policyholders. Our sole responsibility is to our clients and policyholders, not shareholders, and that is reflected in everything we do.
The most important work at Guardian Group Insurance today is to become a customer centric organization. Our customers' needs and expectations are evolving and providing exceptional experience through a digital channel is becoming a mandate for our business and the organization. We are undertaking an aggressive digital transformation and expanding our digital presence, which builds on the success of the current on-line service offerings of www.GuardianAnytime.com . Our goal is to create a highly personalized real time digital experiences which will allow our customers get all or almost all done on-line.
Major Opportunities and Decisions
This is a newly created role and will require a great deal of ingenuity, agility, and perseverance. You will be working with multiple internal partners, so you must enjoy collaborative team effort and a fast paced environment. This role will work at the intersection of Business Strategy and User Experience Design. You will be responsible for partnering with key business stakeholders to understand the business goals, customer insights, user needs and competitive landscape to define online solutions that can deliver highly engaging user experiences focused on achieving desired business objectives. You will be formulating an overall user experience strategy and developing a vision for the end-to end digital experiences which will then be developed into actual solutions using SAFe Agile method. You will be a critical stakeholder in Guardian's digital transformation efforts. You must possess high levels of energy and enthusiasm and be comfortable solving problems while considering multiple points of view.
Connect Business Goals to Digital Strategy
Understand the overall business objectives and plans and how Digital Products can support them and enhance them. This will be accomplished by creating a UX Road-map with prioritization and long and short-term implementation plans for introducing new digital features and capabilities that align with our business road-maps and other business priorities. You will seek and tee up the most impactful user experience innovation, which has the potential to create the highest degree of differentiation in how we deliver service to our customers.
Assimilate User Insights
The Director, UX Strategy reports to the Second Vice President Enrollment & e-Business, Worksite Markets who reports to the Vice President, Customer Experience and Digital Lead.
Bethlehem, PA, New York, NY, Holmdel NJ with remote/work from home flexibility within driving distance of these three offices.
Availability to travel between our Bethlehem PA, New York NY and Holmdel NJ offices on a day's notice.
Social responsibility is part of our mission. It stems from our corporate values of putting people first, doing the right thing, and holding ourselves to high standards. As a company and as employees, we are engaged in a variety of initiatives such as volunteering within our local communities, educational alliances with colleges, focusing on sustainability, and promoting diversity and inclusion.
Every day, Guardian gives 26 million Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future or taking care of employees. Today, we're a Fortune 250 mutual company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of ~9000 employees and our network of over 2750 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2017 included $8.0 billion in capital and $1.6 billion in operating income. For more information, please visit guardianlife.com or follow us on Facebook, LinkedIn , Twitter and YouTube .
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian® is a registered trademark of the Guardian Life Insurance Company of America. Guardian2018