Req No. 2019-2473 Location Name Paciolan Location US-CA-Irvine Category Professional Services Type Full-Time Department Paciolan
Paciolan is seeking an Implementation Consultant as a key member of our Professional Services Team. The ideal candidate will possess in-depth product knowledge with Paciolan's ticketing and/or fund raising software and knowledge of the customers' business practices within the ticketing industry. This role is key to the organization as it facilitates the successful implementation of Paciolan's technology in the client's organization by providing training and consulting throughout the project life cycle. The ideal candidate will thrive in a fast paced environment and be a self starter.
What the position involves:
Work in conjunction with Project Managers and a Business Consultants to create project plans for new and existing clients.
Create and distribute agendas in advance of onsite work and create status/trip reports on a timely basis
Attend and participate all project status meetings
Provide all training to client in project lifecycle
Provide complete file structure and report creation training using Paciolan's suite of reporting tools.
Provide training and consulting for Statement of Work Engagements
Work within project plan timeline and communicate with project manager if project deadlines are in jeopardy or circumstances will cause a deadline to be missed
Consistent communication with all project team members on assigned project items
Participate in internal projects as required by management. This may include but is not limited to the following: training documentation, presentations, conducting in-house training classes and client education classes.
What is required of you:
Minimum two years experience with Paciolan Software
Bachelor's degree preferred
Ability to consult with the client on setup and use of Paciolan software
Proven track record of developing clear and concise functional form specifications for standard programs
Demonstrated ability to resolve complex application problems
Strong interpersonal skills including the ability to effectively work with people on immediate team and other departments
Adaptability, flexibility and the ability to succeed in a dynamic, fast paced environment
Proven success in handling multiple projects and balancing multiple priorities
Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail