At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.
Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
Comprehends and can follow well defined and documented systems, related instructions and operational procedures.
Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame.
Position is 8-5 or 9-6.
A college degree and/or significant demonstrated experience in a customer service role.
Strong proficiency with a solid working knowledge of a windows environment.
Ability to effectively prioritize and escalate customer issues as required.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.