Customer Service Representative I at AT&T

Posted in Other 13 days ago.

Location: Huntsville, Alabama





Job Description:

Start with the Paycheck:AT&T Customer Service Reps can make up to $16.48 per hour; which equals to a yearly salary of $34,294.00 per year; bring your verifiable experience and education to the table to sweeten the deal. At this location there are additional monthly financial incentives currently available to you when you meet your sales goals and check all boxes on your performance.AND, currently, employees can earn an additional average monthly incentive of $437.50 based on performance. BUT, there is more, you receive an automatic pay increase every 6 months of active service up to top pay!  Base pay + incentives; your future with AT&T is looking bright. As a AT&T employee you’ll receive a 50% employee discount on the following:· Wireless devices, accessories & service· AT&T internet & fiber· AT&T phone (formerly U-verse Voice)· DIRECTV NOW· DIRECTV (including Free HBO & NFL Sunday Ticket)· Savings on travel, apparel, electronics, automobile and gym membershipDo you like helping people get the most out of the technology they love? 
Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.  Being courteous, being professional, and having product knowledge is what it takes to handle customer concerns.

The goal?

Help customers and provide them with solutions. We’ll get you started by providing paid on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.
Responsibilities?Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company.  May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service.

Our Employees say it best!  Watch now!


Required Qualifications:
  • At least 18 years of age
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation
TRAINING:
  • Classroom training
  • On-the-job training
  • On-line training
SPECIAL JOB REQUIREMENTS:
  •  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred. Excellent communication and computer skills

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

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