Participates with the Health Care Team in delivering quality & customer focused health care to patients in a manner that reflects Kaiser Permanente's mission, vision & values. Provides clinical & administrative support to clinicians & other health care team members to offer a variety of health care services to patients. Clinical duties involve both direct (in person) & indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge & skills. As appropriate to the position's scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving & decision-making skills in order to meet patient needs & contribute to a positive care experience & work environment. Works under the clinical supervision of the clinician for patient care activities, & under the general direction of the designated manager/supervisor.
Essential Functions: - Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. - They are: Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time. - Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure). - Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention. - Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. - Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician - Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process. - Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. - Checks equipment are in safe working order & cleans room after use. - Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician. - Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. - Updates demographic or historical clinical data gathered in the electronic medical record. - Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills); b) application of knowledge & skills appropriate to developmental age of patient; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. - Examples of categories of clinical tasks are as follows: Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc. - Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder scan, finger sticks for glucose, etc. - This job description is not all encompassing.
Basic Qualifications: - Graduate of an accredited Medical Assistant program approved by the State. - Medical Assistant - Certified in the State of Washington upon hire. - Basic Life Support (BLS) for Health Care Providers within thirty (30) days of hire. - Employees must be able to successfully obtain Kaiser Permanente's Medication Administration Competency Certification within ninety (90) days of employment as a Medical Assistant. - Demonstrated interpersonal and customer service skills (assessment required for external candidates). - Demonstrated communication (written and oral) skills. - Demonstrated literacy in using computers and keyboarding. - Skills in problem-solving, setting priorities and using good judgment for decisions. - Ability to work independently and efficiently under pressure.
- One (1) to two (2) plus years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred. - Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred. - Current National Medical Assistant Certification preferred. - Familiarity in documenting in an electronic medical record system preferred.