Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
May need to use skip tracing skills for more difficult debt recovery.
The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt.
Documents all discussions and actions in a tracking system or database. Confirms payment arrangements and finalizes call.
May collect on higher value or older merchant debts than the Accounts Receivable Rep.
May serve as a mentor to lower level employees.
May work on special projects as assigned.
Scope of Job
Must maintain a performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.
High School Diploma or equivalent.
Minimum of one year customer service experience, preferably in a call center environment.
Minimum of two years collection experience.
Skip tracing experience preferred.
Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.
Knowledge of applicable regulations preferred.
Familiar with computer and command of required language(s).
Must have an excellent work history with a strong record of job stability.
Preferred Qualifications: Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
Products and Services
Customer Service Management
Customer Support Policies,Standards & Processes
Customer Support Service Agreements
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.