Milton CAT is seeking an experienced Service Supervisor for our Binghamton, NY locations The Service Supervisor directs and controls the service shop to ensure an efficient, safe, and profitable operation. They work to support corporate objectives by maintaining the highest quality of service to the customer. This position will help manage the daily workflow, manage the performance of shop mechanics, and help manage the customer's repair/maintenance job to meet their expectations.
Schedule and assign work to shop Service Technicians.
Track progress and check work status of shop technicians to ensure the timely servicing of customer equipment.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist technicians on complex diagnostic and repair issues.
Open and update work orders.
Advise customers on repairs, define the scope of work, and ensure expectations are met.
Analyze customer problems and prepare reports and problem logs.
Assist in time card entries, review, closing and invoicing work orders.
Maintain customer files.
Communicate with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Performs other duties as assigned.
Minimum Educational Requirements
Associates degree in diesel technology and/or business studies. Equivalent education and relevant work experience may be considered in lieu of an Associates degree.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
2 years experience in a supervisory or management position.
Experience with CAT heavy equipment and competitive products.
Ability to effectively lead, influence and communicate with others both internally and externally.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Strong written and verbal communication skills.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Excellent organizational skills.
Ability to work in a dynamic fast paced environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.