The bottom line: Do you desire working in a fast-paced , high-energy and FUN environment?
Are you looking for a job where every day allows you to have new and exciting experiences!? Look no further, Slots is the place for you which you will have the opportunity to celebrate jackpots with guests and help pay them out! We are a department who motivates each other through teamwork and success. Up to $17 to $20 hourly wage! The Slot Team Members fulfill the service needs of Slot players and provides a memorable and exciting experience for all guests! This position is responsible for providing fast, friendly, and world-class hospitality to all guests.
Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and team Members from arrival to the property through departure.
Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
Meets and exceeds departmental wait time goals and service standards.
Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
Upholds all regulatory requirements.
Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
Team player; works toward team goals and fosters a collaborative and positive work environment.
Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift.
Proficient in handling, counting and securing cash funds.
Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing.
Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
Maintains openness to coaching, learning and improving.
Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities.
Assists in loyalty program account creations, player information updates and general customer management system functions.
Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
Endorses the business objectives, ethics and values of the Company
Any and all other job duties as assigned
Who we are: As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.
We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.
THE SMALL DETAILS: There are a couple of things that we need from you to make sure you’re the right candidate: Education & Experience Requirements
High School Degree or equivalent
1+ years in customer service industry with a clear passion for service.
Must be a team player
Demonstrated ability to communicate effectively, both verbal and written.
Must possess the ability to show grace and compassion in all circumstances.
Strong organizational skills.
Act as a role model to other employees.
Adhere to all regulatory, company and department policies and procedures.
Must project professionalism and possess excellent verbal and written communication skills.
Professional appearance; neatly groomed to impress.
Ability to obtain a Gaming Occupational License within the State of Ohio