UPS Freight, a leader in the LTL trucking industry, is currently seeking a Central OS&D Freight Locater Associate to track and research misrouted freight. The associate provides information and follow-up to internal and external customers which includes analyzing and resolving problems, solving tracing and claim inquiries, and maintaining ownership of customer situations through resolution.
This individual will be responsible to:
Answers incoming calls from internal and external customers regarding misrouted freight
Answers ECM requests for information regarding misrouted freight
Corresponds with Customers, Service Centers and Internal Personnel regarding misrouted freight inquires
Will send emails to service centers to perform searches of their facilities to locate freight
Performs customer follow-up regarding status of misrouted freight