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Locator - UPS Freight at UPS

Posted in Transportation 30+ days ago.

Location: Richmond, Virginia

Job Description:

UPS Freight, a leader in the LTL trucking industry, is currently seeking a Central OS&D Freight Locater Associate to track and research misrouted freight. The associate provides information and follow-up to internal and external customers which includes analyzing and resolving problems, solving tracing and claim inquiries, and maintaining ownership of customer situations through resolution. 

This individual will be responsible to:

  • Answers incoming calls from internal and external customers regarding misrouted freight

  • Answers ECM requests for information regarding misrouted freight

  • Corresponds with Customers, Service Centers and Internal Personnel regarding misrouted freight inquires

  • Will send emails to service centers to perform searches of their facilities to locate freight

  • Performs customer follow-up regarding status of misrouted freight