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Technical Customer Service Representative (After Market Sales) at Nordson Corporation in Hickory, North Carolina

Posted in Other 30+ days ago.

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Job Description:

Job Summary
  • Maximize Spare Parts sales and increase customer satisfaction
  • Builds customer relationships by traveling to customer locations to perform follow-up activities on system, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance the customer experience
  • Provides value to our customers by trouble-shooting processing and/or equipment issues, whereby accurately identifying parts and service solutions that meet their specific needs.
  • Support Pelletizing and Melt Delivery product lines.

Essential Job Duties and Responsibilities
  • Looks for opportunities to grow Pelletizer and Melt Delivery components sales through increased business with existing customers, new customers and owners of competitive brands
  • Primarily supports the Pelletizing product line, but also supports Melt Delivery products for after-market parts and service sales.
  • Creates quotes and processes orders for customers.
  • Document review Management: Ensure all orders, T&C's, payment terms are within company guidelines
  • Promptly follows up with customers and delivers support
  • Completes call reports for each customer visit and monthly review of sales, gross profit and project list
  • Profiles customers' equipment and provides technical support where applicable
  • Support and develop right parts pricing and inventory levels
  • Any other duties that might reasonably be assigned

Education and Experience Requirements
  • 5+ years in a technical sales and/or customer service role with direct customer interface.
  • Technical Associates Degree preferred.
  • Experience with polymer pelletizing highly preferred.
  • Bi-lingual in Spanish is preferred as this role serves North, Central and South American regions.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required
Up to 50%

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.