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Customer Service Representative/Dispatcher at LAWRENCE COMPANIES, INC.

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Waynesboro, Virginia

Job Description:

At Lawrence Companies, we are looking for more than just employees. We are looking for people who have a passion for growing the business. Click here to learn more about Lawrence Companies!

The Customer Service Representative/Dispatcher partners daily with customers and employees to achieve results. Primary areas of responsibility include:

Ensuring orders are built accurately, loads/compliance factors are complete and accurate, and completed runs are closed out immediately.

Serve as first line of contact for driver, customer, and manager questions relating to the movement of freight.

Ensure Drivers have everything needed to run safely and legally within State and Federal requirement.

Reporting Structure
The Customer Service Representative/Dispatcher will report directly to the Operations Leader. This person is also expected to interface with other management, dispatchers and other leaders of the different business divisions.

Essential Functions & Major Accountabilities

Builds Truck Orders (TO's) and works to move and monitor loads, and answer questions as required.

Leads scanning/imaging process for delivery receipts.

Responsible for planning drivers' schedules daily.
Responsible for scheduling and planning loads to and from the Virginia ports.

Communicates directly with customers to answer service related questions.

Ensures all necessary permits are known, granted, and accessible; follows through each process for complete accuracy and awareness for all involved.

Assisting with all administrative backup.

Perform basic dispatching functions.
Use Dispatching system (TMW) to manage customer loads and coordinate these loads with drivers.
Assist with necessary permitting for drivers and the business.
Awareness of on-time orders; back-haul percentages; overall effectiveness of Driver efficiency and exceeding customer expectations.
Learn backhaul functions by interfacing with the DAT board.
Set up new customers to E-Stat tracking.