Senior Trainer – Optum Health – Behavioral Claims - Telecommute at United Health Group

Posted in Training 26 days ago.

Type: Full-time
Location: Duluth, Minnesota





Job Description:


This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

The Senior Trainer will have the opportunity to affect the delivery of training programs across a Fortune 25 Organization. This individual will keep abreast of various training delivery techniques, business processes, products and systems in specific areas of expertise. This could encompass training of Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Trainer role - developing and delivering training to all roles within the Optimization organization. This includes automation developers, system analysts, project coordinators and reporting analysts.
  • Develop a robust training curriculum for each position.
  • Deliver training within the department and supporting training for customer interactions (working with business staff to update P&Ps, deliver some training in staff meetings, etc.)
  • Partner with leadership to ensure team members are prepared for their roles, enabling achievement of Auto Adjudication goals of 84.4% for Behavioral Health claims and FTE saves for Provider Operations.


Required Job Qualifications
  • BA / BS degree in related HR or training field
  • 3+ years of experience using pertinent data and facts to identify and solve a range of problems within area of expertise.
  • 3+ years of experience conducting classroom training and/or seminar/workshop topics. - Strong work ethic, independence, and dependability.
  • Demonstrated experience using training software
  • Demonstrated experience delivering training to multiple roles
  • Claims and Provider Operations experience strongly preferred
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
  • Effective interpersonal, influence, collaboration and listening skills and proven success driving for results individually and in a team setting.
  • Functions effectively in a highly matrix organization

Preferred Experience:
  • Healthcare Insurance Industry experience
  • United Healthcare experience
  • Claims and Provider Operations experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Telecommute, Telecommuter, Work from home, Remote