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The Strategic Senior Account Manager will have responsibility of overall operational performance strategy and execution for Cigna Global Health Benefit’s Business to Government clients. Primary responsibilities include development and execution of broad service strategy in support of high-touch client global benefit programs and employee relation goals; as well as Cigna persistency, premium growth, and earnings targets. The Strategic Senior Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, producer partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.
Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe. IC eligible. Responsible for managing mid to large group size (20+) book of business for existing global health accounts for critical, high profile clients
Roles and Responsibilities:
Client and customer facing responsibility for day to day, culturally appropriate support of high profile, high touch clients.
Provide consultative pro-active information/recommendations with clients on an on-going basis.
Manage a block of business approximately 20+ accounts.
Manage renewals for existing block of business.
Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service related matters.
Manage sales information as per Cigna Global practices in Salesforce system.
The ideal candidate will possess the following skills/experience/qualifications:
State required Life, Accident and Health Licensure required.
Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.
Strong negotiation skills.
Requires strong background or experience in, account management, account service, sales, hospitality, patient advocacy or other areas requiring significant client and customer interaction. Health care experience preferred.
Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, Access, sales tracking systems).
Requires strong written and verbal communication skills.
Excellent presentation and consultation skills.
Ability to effectively manage multiple tasks and collaborative meetings.
Ability to remain composed under pressure.
Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
Bachelor's degree preferred or equivalent work experience.
Client and customer focused with the ability to be a team player with the client management organization and matrix partners.
High level of skill in areas of empathy, listening, and problem solving.
Ability to speak Arabic (preferred).
Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.