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Cigna-HealthSpring is a health services company committed to helping our nation's Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable and easy-to-use health care solutions. This role reports into the Business PMO within CIGNA-HealthSpring’s Operational Excellence organization. You will be responsible to lead mid- to large-sized time limited projects across CIGNA-HealthSpring, to understand and evaluate business-specific objectives, and to drive the development, delivery and adoption of solutions to address complex business needs. This will include development and maintenance of integrated work plans, monitoring progress against goals, development and maintenance of cross-functional, matrixed relationships with business and IT, timely escalation of barriers to success along with identification of potential solutions, and providing concise and timely reporting tailored to appropriate stakeholder audiences. Projects can range in content including (but not limited to) market and clinical improvements, organizational realignment, compliance, total medical cost initiatives, new product implementation, new process and technology creation and rollout.
Utilizes established project and program methodology and standards to develop project plans for assigned projects. Where the methodology is not sufficient, creates and augments with new processes and establish best practices
Ensure business readiness and people-focused change management tasks are appropriately incorporated with clear timing and ownership spelled out.
Ensures appropriate project governance and decision-making methodology are in place and adhered to.
Ensures integrity of original business case is maintained & any adjustments are communicated & understood by all key stakeholders
Ensures the timely and quality development and distribution of all deliverables for the project.
Evaluates project status and resource utilization and implements changes to improve the team's effectiveness.
Mentors and trains junior PMs
Champions organization's project management methodology, tools, and techniques
Consults on project planning and management of high-risk, high-impact projects.
Resolves issues and determines contingency plans and triggers for risks. As needed, escalates issues to appropriate audiences including key business leaders and team members.
Partners with matrix organizations to ensure that appropriate action is taken to identify and implement initiatives.
Develops and implements communication and reporting mechanisms to maintain sponsor engagement and promote stakeholder adoption.
Ensures appropriate use of tools to track and monitor the financial performance of assigned projects
Defines and consults on measurement strategies, tools, scorecards and surveys.
Level of Leadership:
Self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader
Maintains a positive working relationship with teammates and matrix partners.
Continually strives to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
Demonstrated ability to drive results required.
Able to influence in direct and matrix environment
Focus Cigna’s organizations and processes to be customer centric and high-performance
Be a positive role model
Bachelor’s Degree or higher preferred.
5 years of project management work experience in related field including process management. Project Management certification preferred (i.e. PMI – PMP, CAPM, etc).
Experience in change management evaluation, planning and execution. ADKAR experience desired.
Six Sigma training also valued
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
Proven results of building and creating new structures through the use of creativity and innovation management.
Experience, ability and willingness to share knowledge and coach individuals with varying levels of experience.
Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change.
Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.
Excellent communication skills - verbal and written and training, along with excellent presentation skills.
Ability to work in a matrix environment.
Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives.
Working knowledge of all Microsoft Office tools (including MS Project).
Some travel may be required (25%)
Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.