It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
** Role will be a full time work at home opportunity
The Program Management Sr. Advisor role is a permanent position on the Salesforce Business team, a division of the Enterprise Sales Effectiveness organization. The Program Manager Sr. Advisor will plan, budget, oversee and document all aspects of mid-size and large Salesforce initiatives. The primary responsibilities will be to understand current state processes, identify process improvement opportunities, develop business requirements, document process and data flows, facilitate design sessions, and coordinate cross-functional team communication to promote successful adoption.
Understand business priorities and successfully navigate a matrix environment to identify and engage appropriate subject matter experts.
Demonstrate strong leadership skills to resolve conflict, ensure accountability and keep the cross-functional team motivated
Build relationships and communicate to ensure support, alignment, buy-in and adoption on a regular basis
Deep Salesforce knowledge to enable proactive identification of how best to leverage technology to solve business issues
Develop and maintain a project plan to drive tasks to completion and identify and escalate risks as necessary
Partner with product owners, business and IT teams to develop business requirements into user stories to be prioritized for Salesforce development and implementation
Customer focus to ensure proposed solutions address business objectives and demonstrate improved efficiency, effectiveness and/or productivity gains
Strong analytical skills to proactively identify risks, mitigate risks, and utilize data to make informed decisions
Anticipate and plan change through formal change management activities to ensure user acceptance and adoption.
Dedicated to continuous improvement and learning, staying current with Salesforce capabilities, recent enhancements and partner applications to build trusted and consultative partnerships with sales to improve data quality, reduce inefficiencies and enhance productivity
Perform Salesforce administration activities including but not limited to application configuration, creation of workflows, process builder/flow, email templates, reports & dashboards and providing end user support as necessary.
Bachelor’s degree or equivalent work experience
5+ years in a sales environment with thorough knowledge of sales processes and applications
3+ years of Salesforce administration experience
Project management experience in a matrix environment
Ability to influence and balance various stakeholder needs to foster collaboration and drive change
Ability to look at big picture without losing site of the details
Intermediate to advanced skills using Microsoft Office Suite (Project, Word, Excel, PowerPoint, etc)
Salesforce Administration, Salesforce Advanced Administration or Salesforce Sales Consultant certifications
Familiarity with Salesforce Lightning
Change Management certifications
Project Management certifications
Experience in an Agile development environment
Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.