Operational Trainer - Overland Park, KS at United Health Group

Posted in Training 12 days ago.

Type: Full-time
Location: Overland Park, Kansas

Job Description:
Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

Positions in this function are responsible for training within a function such as Claims or Customer Service. May also be involved in the design process. Employees in jobs labeled with "SCA" must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Assess the training and organizational development needs within a function (e.g. claims)
  • Participate in the development of training programs
  • Prepare training related materials
  • Provide leadership within the classroom or virtual classroom environment
  • Report training metrics and generate training related reports
  • Work on Ad - hoc projects and events
  • Schedule classes
  • Mentor others
  • Act as a resource to others

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of presentation and facilitation experience
  • Knowledge of Adult Learning Theory and Principles
  • Experience managing multiple projects to completion
  • Experience using Microsoft Excel (reporting, tracking, creating and modifying spreadsheets)
  • Experience using Microsoft PowerPoint (creating or modifying presentations)
  • Ability to travel up to 25% of the time within the US and possibly international
  • Ability to work core business hours including evenings, overnights, and weekends as needed to accommodate client
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Previous Adult Classroom Training experience
  • Previous experience with virtual presentations
  • ATD Membership
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Operational Training, Facilitation, Claims, Customer Service