Training Coordinator - Eden Prairie, MN at United Health Group

Posted in Training 7 days ago.

Type: Full-time
Location: Eden Prairie, Minnesota

Job Description:
This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

The Training Coordinator supports all aspects of organizational development needs including but not limited to assessment, development and implementation of training. The Training Coordinator will be involved in education project management including coordination of team involvement and assignments and coordination with other business segments. The Training Coordinator has basic knowledge of theories, practices and procedures for Care Services, performs routine or structured work, responds to routine or standard requests, uses existing procedures and facts to solve routine problems or conduct routine analyses. They will work closely with the Senior Director, Associate Director, Implementation Manager and Training Associate for Complex Care Management Learning & Development.

Primary Responsibilities:
  • Demonstrate understanding of applicable business structures and strategies
  • Support trainer having appropriate preparation to ensure full understanding of training content and objectives prior to delivery
  • Collaborate with appropriate resources (e.g., instructional designers, systems trainers, clinical trainers, business partners, SMEs, business leadership) to facilitate and develop training plans and support training material needs
  • Develop and track project plan for education projects including documentation of expectations for all applicable stakeholders (e.g., business leaders, learners, trainers)
  • Support training technology needs (e.g., WebEx, Knowledge Management Systems, LearnSource, equipment)
  • Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements / configuration, learning materials)
  • Obtain and publish to the team knowledge of applicable emergency procedures at the learning site (e.g., inclement weather protocols, medical emergencies, building evacuation procedures)
  • Facilitate meetings to prepare others for effective training, including provision of appropriate context / direction (e.g., vendors, consultants, colleagues) to prepare them to deliver training.
  • Comply with all required policies, regulations and procedures applicable to the learning process and care services (e.g., CMS, HIPAA, HR policies)
  • Support collection of learner feedback (e.g., knowledge checks, assessments, polls, surveys)
  • Ensure / provide training coordination / support to facilitate delivery of effective training (e.g., room coordination, supplies / materials, enrollments, scheduling)
  • Contact learners' leadership as directed during the training process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues, follow up needed)
  • Support / Provide post - training support, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on - the job support, appropriate referrals for learners)
  • Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data / metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
  • Identify and monitor applicable metrics / data / trends to track learning effectiveness and recommend / drive changes to enhance learning outcomes
  • Generate / analyze reports on training processes / outcomes, and track applicable performance metrics and distribute to applicable audiences as appropriate
  • Collaborate with appropriate stakeholders to drive changes to learning approaches / strategies / methodologies, training plans as needed (e.g., processes, procedures, materials, techniques, curricula) as needed

Required Qualifications:

  • High School Diploma / GED
  • 1+ years working Microsoft Office; PowerPoint, Excel (create, modify, edit and send documents)
  • 6+ months of experience with WebEx scheduling, Teleconferencing, Outlook meeting invites

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, training, scheduling, administrative, Eden Prairie, MN