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Customer Service Representative at Rentokil North American Pest Control

Posted in Other 30+ days ago.

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Type: Full Time
Location: Lawrenceville, Georgia





Job Description:

Customer Service Representative

Be the first contact to help resolve customer's pest concerns. Our Customer Service Representatives are courteous, knowledgeable and empathetic to the caller's anxieties over pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path.

RESPONSIBILITIES

We expect our Customer Service Representatives to:

* Maintain good customer relations both on the phone and in person

* Gather information from customers to help identify and solve problems

* Confirm, schedule and re-schedule services for the customer

* Set sales appointments for new customers

* Answer billing questions

* Complete general clerical duties as assigned

* Work as a team with Service and Sales

* Sell services to new customer and suggest additional services to existing customers

* Smile while talking on the phone

Successful Customer Service Representatives will:

* Have excellent listening and communication skills

* Have a pleasant phone voice and ability to clearly speak and be understood on the phone

* Demonstrate multi-task skills to enter accurate data and type while speaking with customers

* Remain calm and able to work under pressure when busy and help other team members

* Self-manage daily tasks and workload

* Show a high level of personal organizational skills

* Balance customer demands with Service and Sales team requests

QUALIFICATIONS

We are Proudly an Equal Opportunity Employer!EOE AA M/F/Vet/Disability

Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf