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3M HIS M*Modal Adoption Specialist – Clinical Documentation Improvement - (Remote) at 3M

Posted in Software 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Pittsburgh, Pennsylvania





Job Description:

3M is seeking a Adoption Specialist – Clinical Documentation Improvement for the Health Information Systems located Remotely. At 3M, you can apply your talent in bold ways that matter.  Here, you go.

3M Health Information Systems (HIS) is the world leader for innovating the language of health and delivers comprehensive software and consulting services. Working at 3M Health Information Systems you will be helping with today’s challenges while preparing for tomorrow’s. Transforming health care from a system that treats disease, to a system that improves health and wellness begins with accurate health information and payment. From improving the efficiency of medical records coding to outlining success in value-based care and healthcare analytics. All while working with the best and the brightest to advance more than your own career, you are working to advance the entire world. 

Job Summary:

M*Modal is a fast-moving speech and natural language understanding technology company.  Completely focused on healthcare, our portfolio of conversational speech recognition and natural language understanding technologies is widely recognized as the most advanced in the industry.  M*Modal helps providers and health care organizations to improve the ease of creating medical documentation with tools that integrate directly into the Electronic Health Record while also using our innovative technology to understand the medical information to turn it directly into actionable and meaningful data.  Our proprietary speech understanding and natural language understanding is already redefining the way clinical information is captured and used in healthcare by enabling providers as well as clinical documentation specialist, quality abstractors and coders to improve workflow and effectiveness across the health care system.

The Adoption Specialist – Clinical Documentation Improvement (CDI) is responsible for overseeing and increasing utilization of M*Modal’s leading edge clinical documentation improvement solution suite. 

This position is responsible for driving the success of M*Modal’s CDI Collaborate and CDI Engage solutions.  The Adoption Specialist will also work with internal stakeholders to improve the usability of the CDI platforms, by providing customer representation feedback and CDI expertise.

This position will help to ensure the success of M*Modal clients by understanding and driving key CDI outcomes, and by identifying, responding to and following up on client needs.

A key focus of this position will be to accelerate the implementation of M*Modal CDI solutions at the customer site, which includes establishing customer objectives, performing workflow discovery, participate in testing, training and go live of the customer.  The Adoption Specialist also acts as a relationship manager for the customer post go-live in helping to achieve key CDI outcomes.  Strong analytical skills required to understand and interpret reporting trends on the behalf of customer, as well as ability to clearly identify reporting requirements and communicate to M*Modal Product Management.

The Adoption Specialist – Clinical Documentation Improvement will engage with other and act as communications liaison between the different groups, bringing an understanding of the client needs to M*Modal.  This person is an integral part of the team who ensures that clients achieve the maximum benefit from our technology.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:


  • Adept at evaluating and analyzing existing client workflow practices.


  • Able to work independently on multiple tasks, critically think through problems and reason to solutions using best practices as guides.


  • Data collection and interpretation, including analysis of client data and trends.  Reporting and presentation to M*Modal and customer management.


  • Assist the Manager of CDI Adoption Services and Director of Implementation and Adoption for CDI with development and maintenance of M*Modal internal documentation and account management processes for support of CDI technologies.


  • Provide input into product development based on user feedback and industry expertise.


  • Appropriate configuration of CDI Solutions for customer requirements.


  • Assisting with testing and providing feedback on customer-facing product.


  • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.


Basic Qualifications:


  • Possess a Nursing Degree (completed and verified prior to start) from an accredited institution

  • Minimum of two (2) combined years of experience of CDI chart review experience and/or Inpatient coding, HIM management, EMR/EHR implementation or physician supporting roles

  • Ability to travel 50% of the time domestically

Preferred Qualifications:


  • CCDS or CDIP certification requiremen

  • Two to three years of customer service or account management experience.

  • Two to three years of experience with physician interaction.

  • In-depth knowledge of the health information industry as related to clinical documentation improvement and coding and their relationship to Revenue Integrity and the ability to analyze the metrics involved in this industry

  • Knowledge of the physician and CDS workflow, particularly as related to Electronic Health Records

  • Knowledge of HIPAA, JCAHO, industry guidelines, regulations and standards.  Familiarity with AHIMA and ACDIS professional organizations.

  • Excellent analytic skills, critical thinking skills required.  Data analytics and report interpretation needed, MS Excel proficiency required.

  • Excellent communication skills.

  • Adept at learning to use new technology and learning new skills.

  • Approximately 50% of Travel is required

Location: Pittsburgh, PA (remote)

Travel Requirements: 50% domestic travel

Relocation: Not approved

Diverse & Inclusive 3M

3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative, and leadership are valued. Where you’ll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies, and products, 3M is a place to grow and be rewarded for excellence.

See job description.