Provides moderately complex (journey-level) social services work. Work involves developing and maintaining long-term contact with individuals, families, and service providers for medical, social, educational, and related service needs. Provides services in office and the community as outlined by the UM Guidelines and TAC to meet the needs of the clients and families. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Identifies the psychosocial, economic, and physical needs of clients.
Assesses clients support systems and available community resources, schools, and facilities.
Counsels clients and their families and coordinates placements of clients with community facilities and schools.
Serves as liaison between clients and their families, state and judicial systems, and facility or treatment providers.
Identifies problem areas, service gaps, and areas that are barriers to services for individuals.
May make recommendations on policy and procedure changes. Adopts policy and procedural changes in a positive fashion.
Interviews individuals or authorized representatives to gather information to assess service needs.
Develops and implements service/treatment plans to meet individuals recovery needs and in monitoring the observance of clients rights.
Coordinates service provider activities.
Provides ongoing Case Management and serves as a liaison between individuals, families, and service providers.
Provides Skills Training, Medication Training and Support, Crisis Intervention Services, and other related services to individuals, families, and others as appropriate.
Interviews individuals, their families, and other interested individuals to obtain social and developmental histories of clients to determine appropriateness of agency services according to Resilience Disease Management Design and Texas Administrative Codes.
Meets all minimum service requirements according to Center requirements, Resilience Disease Management Design and Texas Administrative Codes.
Accurately documents case records and progress notes in accordance with Center requirements, Resilience Disease Management Design and Texas Administrative Codes within two business days of provided service. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
Participates in quarterly training and time studies for Medicaid Administrative Claiming (MAC).
Work behavior must be compatible with Center value statement.
Maintains department productivity, contract outcome, and documentation requirements.
Develops, maintains, and uses community referrals, relationships/resources.
Documentation This function requires that the employee clearly and legibly document services provided to include ongoing progress notes, consultation notes, correspondence. All chart documentation will be turned in by the established deadline 100% of the time. In addition, employee time sheets, travel logs, and other employee and CMH child documentation will be turned as required.
Performs related work as assigned by supervisor.
Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
Experience in social services work.
Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment is required.
Experience and education may not be substituted for one another.
Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
Ability to assess client needs, to coordinate client services, and to work well with others.
Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.
Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
Ability to effectively handle potentially aggressive behavior in a positive manner.
Ability to communicate effectively, both verbally and in writing.
Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to present a professional appearance and conduct when representing the Center.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Must have and maintain a valid drivers license with an acceptable driving record.
Regular attendance and reliability are critical to business operations.
May require extensive travel within five county catchment area.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to see, sit; talk; hear; stand; walk; use hands and fingers to feel, handle, or operate objects, tools or controls; and reach with hands and arms.