Job Overview: The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues, and customer requests for services and information. The CSR is empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools and following the guidelines of the Service Center department.
Job Responsibilities and Accountabilities:
Act as the primary contact for the end-users to provide a timely resolution to user issues, problems, questions and service needs.
Receive, log and troubleshoot all user issues through resolution
Follow processes, develop and update procedures; provide fast, consistent and reliable customer service.
Receive, analyze and respond to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team
Reassigns and dispatches requests for service to internal and external vendors as required
Support the Service Center goals, objectives and service level agreements to ensure service is delivered that meets the needs of the customer stakeholders and end-users
Assist the Service Center Supervisor as needed in the facilitation of all customer service related issues and activities.
High School diploma required.
Reading, writing, math and communication skills at a proficient level.
Ability to follow verbal or written instruction.
Why Work for Supervalu? SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we’ve been providing the best service to our customers for more than 135 years.
We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!
A GREAT PLACE TO GROW! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. SUPERVALU is an EO employer – M/F/Veteran/Disability. VEVRAA Federal Contractor.