Main Objective: The business collections specialist is an integral part of the domestic accounts receivable team. Primary responsibility is to manage a high volume collection portfolio by maintaining an acceptable payment pattern for each component of the portfolio, identifying and resolving invoice discrepancies and maintaining a good relationship with our customers and other stakeholders.
Essential Duties and Responsibilities:
Manage an assigned customer portfolio averaging 700 or more active accounts with $15 million to $25 million in accounts receivable
Actively collect on approximately $4 million to $7 million in past due balances using priorities established in the SAP collections worklist
Track contacts and follow ups made by phone and email using the SAP collections worklist
Manage and resolve customer billing, payment, service and delivery disputes by partnering with sales, the A/R resolutions team and the sales tax, customer service, loaners and repairs teams
Establish priorities for managing high risk accounts, high dollar past due accounts and aged debt and collaborate with the credit team, regional directors and agency owners on appropriate action
Negotiate and manage payment plans with delinquent customers
Meet individual cash collection targets, including 30 day, 90 day and 180 day aging along with monthly DSO metrics
Review blocked order queue throughout the day to facilitate order flow on COD and other types of managed accounts
Research and resolve customer over-payments and unapplied cash and prepare client account reconciliations as required
Enter and code customer disputes in SAP based on established guidelines and provide required supporting documentation
Associate’s degree (in Business or Accounting preferred) and 1+ year of experience in a collections or accounts receivable environment required. Or High school diploma or equivalent and 5+ years of experience in a collections or accounts receivable environment.
Complete understanding and application of accounts receivable, customer service and credit & collection policies and procedures.
General knowledge of industry practices.
Ability to work with a variety of accounts and situations within a moderate to high risk portfolio and escalate troubled accounts for review
Ability to work in a high pressure, goal-oriented team environment
Strong negotiation and organizational skills
Strong problem solving, communication and analytical abilities
Able to navigate through SAP with little guidance in order to perform job functions
Advanced Microsoft Outlook and basic Excel skills
Able to analyze potential risk or non-payment trending to refer accounts for review
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.