Our business is booming. Which is to be expected. After all, with a team like ours, success comes pretty easily. That's because our associates are -- hmm, how can we put this in a way that doesn't sound overly cocky -- the best on the planet.
Texas Western Hospitality, and managing partner Western International, own and operate over thirty select service, full service and extended stay hotels all carrying Marriott, Holiday Inn and Hilton flags. We currently operate hotels throughout Texas, Arizona, and North Carolina. We have several properties under construction which will open in the near future.
Texas Western Hospitality flies only the best flags, builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates and customers alike.
The Shuttle Driver assists incoming and outgoing guests loading baggage into the van at the hotel , the airport or other destination..
Transports guests to and from the guest requested destination. Drives and parks safely and according to hotel driving policies.
Keeps all necessary licenses and driving record documents in vehicle at all times.
Ensures passengers take proper safety precautions and remain seated while driving.
Reports accidents and/or vehicle damage immediately to supervisor.
Explains and promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and surrounding areas.
Keeps the van's interior clean, organized and fresh smelling for the passengers comfort.
Ensures the hotel's entrance and drive up areas are always presentable and free from trash, food, etc..
Provides guests with local directions in a courteous and accurate manner as requested.
Oversees the arrival of guest packages. Ensures they are all logged and delivered to the gust in a timely manner.
Ensures baggage is secured and tagged at guests request to store baggage.
May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guests services.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports any necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.