Do you enjoy helping people create memorable experiences and sharing your passion of the mountains? Do you enjoy creativity, critical thinking and empowerment? Come join our fun team in Marketing Guest Services. With a generous benefit package including ski pass assistance, medical, dental, and vision insurance, paid time off, paid time to volunteer, free tickets to sporting events and concerts, 401k and MORE - why NOT work here? Visit www.BGVjobs.com for more info and to apply.
GRAND reasons to join our team:
Great work/life balance
Our office is located right in the middle of downtown Breckenridge
Extra incentives/commission based on achieving individual and department performance goals
Our team has a family feel, we work hard and play hard together
Career Advancement Opportunities
Continued Training and Development
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Fielding inbound and outbound guest contacts to enhance and solidify the guest experience.
Act as a personal vacation planner for all tour guests.
Promote activities, events, town and ski resort information to our upcoming guests.
Book activities and various ancillary packages for tour guests
Coordinating with various departments and vendors to book and maximize inventory for our guests' accommodations.
Provide support for all booking departments with daily administrative responsibilities.
Responsible for the confirmation/finalization process of our booked guests
Cross train opportunities within Breckenridge Grand Vacations.
CRM fulfillment via text, email, chat and phone. Lead nurturing by developing relationships with prospects/guests at every stage of the sales funnel, and through every step of their journey.
Professional Email Etiquette and Communication Skills
Solid Computer Skills including Microsoft Office Suite
Critical Thinking and Problem Solving
1 - 3 years: Customer Service
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization