Health Resource Coordinator I at AxisPoint Health

Posted in Human Resources 9 days ago.

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Location: San Juan, Puerto Rico

Job Description:

AxisPoint Health

EEO Statement

AxisPoint Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AxisPoint Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AxisPoint Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of AxisPoint Health\'s employees to perform their job duties may result in discipline up to and including discharge.

Job ID: 2019-1641
Job Locations: US-San Juan
Category Administrative/Clerical
Type Temporary Full-Time


AxisPoint Health is a leading health care management company focused on proactively managing health, reducing barriers, and improving outcomes. We have an immediate need for a Temporary Health Resource Coordinator for our San Juan Puerto Rico location.

AxisPoint Health's mission is to improve the health, coordinate the care, and lower the healthcare costs for our clients and their members. To fulfill our mission, our approach is to provide the technology, tools and caring, and professionally trained staff to measurably improve health outcomes.

This position is full-time, inhouse temporary and requires working in our San Juan, PR location. The position is projected to last about three months.

"Driven by Innovation, Powered by People."

Responsibilities & Qualifications

Position Descripion

The Health Resource Coordinator (HRC) position is a non-clinical position. The HRC provides physician referrals, attends to non-clinical patient/member needs and questions and enrolls members in APH Services products via either outbound or inbound contact. The HRC does not provide any medical advice. Other responsibilities include:
  • Work in multiple products receiving inbound calls from members, physicians, clients and others to process requests per APH guidelines
  • Work in multiple products conducting outbound call projects to members for enrollment purposes, customer satisfaction surveys and other outbound projects
  • Route messages to appropriate nurse and make pertinent notes in patient charts when necessary in a timely manner
  • Use applications according to policies and guidelines to ensure quality delivery of services

This is a temporary position with AxisPoint Health.

Position Qualifications
  • One year previous experience working in an office setting as a receptionist, telephone customer service representative or telemarketing representative required. Direct experience in a telehealth support function preferred.
  • Good communication skills via telephone with members, customers, peers and superiors; strong listening skills
  • Ability to make decisions that adhere to policy or operational guidelines using basic critical thinking skills
  • Confidence to ask for assistance and guidance when necessary
  • Ability to work with minimal supervision and effectively manage time
  • Strong interpersonal skills and ability to work in a team environment
  • Ability to type a minimum of 40 WPM and has intermediate computer experience in a windows environment using MS Office including Word and Excel
  • Knowledge of basic medical terminology
  • Ability to handle multiple tasks at the same time
  • Ability to apply the ICARE principles to all aspects of the job
  • Bilingual in Spanish/English preferred

Education and Professional Certifications
  • High school degree or equivalent required