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Housekeeping House Attendant at Sonesta International Hotels Corporation in Bee Cave, Texas

Posted in Other 30+ days ago.

Type: Full-Time





Job Description:

Job Description Summary

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

Job Description

Essential Duties & Responsibilities:


  • Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.

  • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.

  • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

  • respond to guests’ requests such as delivery of housekeeping supplies (e/G. linens, cots, etc.) in a timely and efficient manner

  • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

  • Report to supervisor needed repairs or unsafe conditions.

  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

  • Promote teamwork and quality service through daily communication and coordination with other departments.

  • May regularly assist with deep cleaning projects.

  • May collect newspaper and other items for recycling.

  • May assist with other duties as assigned.

           

Qualifications and Requirements:

Minimum: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:


  • Frequently standing up or moving within and about the facility.

  • Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.

  • Frequently handling objects and equipment to maintain the facility.

  • Frequently bending, stooping and kneeling.

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Basic reading and writing abilities are utilized often when reading assignments, completing checklist, replacing linens and amenities.

  • May be required to work nights, weekends, and/or holidays.

SONESTA CORE GUIDING PRINCIPLES

Our Purpose:  To add value to the lives of the people with whom we interact

Our Core Principles:


  • Operate with Integrity and ethics

  • Value our Employees as Individuals

  • Provide service with passions

  • Exceed customers’ expectations

  • Exceed owners’ expectations

Associate/Leader G.U.E.S.T. Hospitality Behaviors:


  • Greet or welcome everyone, warmly with a smile, including children

  • Use eye and ear contact and guest’s name during interactions

  • Establish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment

  • Solve and own all requests/complaints and follow up to completion

  • Thank everyone, establish an interest in guest’s satisfaction, and invite to return or offer further services.

Associate/Leader ROLE MODELS all the above.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:


  • Health Benefits (Health & Dental Insurance)

  • 401(k) Retirement Plan

  • Vacation

  • Sonesta Hotels & Other Outlets Discounts

  • Paid Holidays

  • Sick Days

  • Educational Assistance

  • Employee Recognition Programs

  • Newborn & Adopted Child Leave

  • Spousal & Domestic Partner Leave

  • Life Insurance

  • Short Term Disability

  • Long term Disability

  • Employee Referral Program

  • Credit Union

  • Direct Deposit

  • Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.