Posted in Management 30+ days ago.
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Location: Poway, California
Corovan is currently seeking qualified candidates for our Customer Service Coordinator position. The Customer Service Coordinator coordinates commercial projects (O&I Moves, Storage In/Out, Installation and Tech Jobs) interacting with customers, end users, operations and other vendors.
Corovan is a rapidly growing California based privately held company with a management team that genuinely cares about their employees. Our values include growth, continual improvement, and offer our employees training in a variety of fields. We work with varied and interesting work environments with some of the most dynamic companies in the world. Corovan offers competitive wages and benefits.
What you'll be doing:
The Customer Service Coordinator is responsible for insuring the customer's complete satisfaction. Coordinate the install/move process by communicating with project managers, the end users/customer and other crew members.
Reports to the office, in appropriate company attire every day.
Must be able to work 5 days a week and a rotational weekend schedule, including overtime and holidays if required.
Receives work requests from customers via phone, fax, email and the WebPortal, verifies accuracy and completeness.
Enters orders in the Order Entry System, confirms and converts jobs according to policy.
Communicates changes to customers, sales and operations as they happen. Documents changes and makes appropriate changes in WebPortal or Order Entry System.
Produces paperwork for crews to perform daily functions on site.
Produces reports and billing information as required.
Keeps accurate files and hard copy records of projects.
Completes all paperwork accurately and neatly and turns into operations daily, including timesheets, bills of lading, tick sheets, inventories and disposal forms.
Performs work with quality, efficiency and safety at all times.
Is able to read install plans and identify starting locations, staging locations and changes.
Enters, tracks and updates work orders using both the WebPortal and the Order Entry system.
Serves as gate-keeper for blue file projects.
Provides written and verbal communication to customers/end users regarding estimated and actual costs.
Provides support to sales and project management via proposal assistance and compiling and forwarding information on all projects to the proper department and personnel.
All other duties as assigned based on business needs.