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Director of Surveillance at Jack Entertainment LLC

Posted in Science 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Cincinnati, Ohio

Job Description:

The bottom line:
Are you the type of person with a take charge personality?

Director of Surveillance:

Reporting to the General Manager, the Director of Surveillance embraces, maintains and supports JACK Entertainment’s service culture and core values while leading the Surveillance team.

Role Responsibilities:

  • Responsible for Surveillance department staffing and training activities for all shifts prior to opening in 2013

  • Directly supervises Surveillance Operators.

  • Responsible for structuring all surveillance policies, standards, internal controls, procedures and guidelines

  • Protects the assets of the company by observing through closed circuit television all areas of the casino covered by such equipment.

  • Observations of cheating, dishonesty or improper activity by customers or employees as well as any violation of rules and regulations of the governmental agencies must by recorded on videotape.

  • Conducts investigation of activities that threaten company assets.

  • Endorses the business objectives, ethics and values of JACK Entertainment.

  • Operates a closed-circuit television (CCTV) system to monitor casino activities.

  • Prepares reports and logs.

  • Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.

  • Make recommendations and enforce state and federal regulations.

  • Adheres to all department, company and State regulations, policies and procedures.

  • Consistently demonstrates superior customer service skills to external and internal guests

  • Executes all service programs to assure prioritization of service to very best guests.

  • Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and company policies

  • Develops, plans and leads execution on initiatives to achieve continuous improvement in customer service (as measured through customer service scores)

  • Promotes the company and always projects JACK Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to JACK Entertainment and encourages others to do the same.

  • Adheres to all regulatory, company and department policies and procedures.

Who we are:
As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.

We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

There are a couple of things that we need from you to make sure you’re the right
Education & Experience Requirements

  • High school diploma or equivalent required.

  • 3-5 years of related experience and/or training

  • Previous experience in security work in a bank or casino or a training certificate in the use of surveillance systems is an advantage

  • Must have the patience and an observant eye to spot unusual activity on the monitor screen

  • Must have the presence of mind to alert security officers or alarm systems at the outset of a developing crime

  • Must be physically fit with quick reflexes

  • Must have excellent computer literacy and adeptness in operating audio and video surveillance systems

  • Excellent interpersonal skills to deal effectively with internal and external customers

  • Can work in varied shifts

License Requirements

Ability to obtain a Gaming Occupational License within the State of Ohio