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IT Help Desk Technician at Otava

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Ann Arbor, Michigan

Job Description:

IT Help Desk Technician (Part-Time)


Location: Ann Arbor, MI preferred but open to discussion. Let's talk!


About the Position: This is the ideal 1st Step on the path to an IT-centric career. The IT Help Desk Technician is responsible for building, provisioning, maintaining, decommissioning, and deconstructing workstations and devices for our internal team members and contractors. This position is part-time with expected hours weekly to be in the 20-30 range.


The Help Desk Technician loves to help others. He is a problem-solver who thrives on challenges. She doesn't shy away from difficult problems, but sees them as opportunities for even greater team wins.

You will be a Go-to Resource for our internal team members and contractors. You will be at the center of our efforts to keep internal email safe and threat-free. You will learn how our internal intranet and external customer portal work. You'll be the Wizard of WiFi and the IT Asset Provisioner-in-Chief.

What We Need:

  • Willingness to help team members with their internal IT requests and needs

  • Ability to provision, maintain, upgrade, and decommission PCs and Macs

  • Deep sense of curiosity and a commitment to lifelong learning

  • Ability to identify and develop best practices for scaling up our internal IT practice

  • Fanatical attention to detail and a love of organization


What We Want:

  • A listener who is customer-oriented and attentive to their needs with at least 3+ years in a customer facing role

  • Know-how and drive to build relationships

  • Experience with Web Filtering, Anti-Spam tools and procedures, Two-factor authentication

  • Solid understanding of Operating Systems (Windows 10, Sierra, Linux, etc.)

  • Bachelor's Degree or equivalent experience is preferred


What We Offer:

Competitive base salary plus quarterly bonus, 401(k), health insurance, and working with kick-ass coworkers who are just as dedicated and awesome as you are.


About Otava

We are exceptional people delivering exceptional experiences. We are excited for you to join us! 2018 was a big year for us -- we grew in staff, grew in opportunities, and became a global team. In 2019, we aim for even greater successes -- for our clients and our team!


As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We're creative thinkers who love to help others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.


Sound like you? Come join us!