Specialist, Client Services Delivery Manager, HFS at Northern Trust

Posted in General Business 7 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chicago, Illinois





Job Description:


Responsible for service and delivery to one or multiple clients within their area of specialization (Back Office - fund accounting, investor accounting and investor services) by facilitating efforts of the Backoffice business teams and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution, and effectively communicating client concerns/needs to partners.

Major Duties:

•Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s). Proactively communicating any delays internally and externally and managing timeline accordingly.
•Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend operational meetings both internally and externally with key clients
•Cultivates and maintains working relationship with Relationship Managers, change management, Backoffice and other interdependent teams to ensure client service needs are met
•Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
•Responsible for coordinating and communicating internal and external resolution to address service issues as and when they arise
•Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
•Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
•Assists client, partners, and staff with complex problem resolution
•Role is balanced between high level operational execution and development, execution of strategic direction of business function activities and program management of client initiatives
•Maintains risk management and compliance programs and activities for their assigned group

Knowledge/Skills:

•Seasoned multi-disciplinary expert with extensive technical and business knowledge and functional expertise (e.g. Fund Accounting, Investor Allocations, Investor Services, )
•Operates independently; has in-depth knowledge of business unit / function.
•Excellent oral and written communication skills are required
•Analytical and problem solving skills is required
•Highly flexible and adaptable to change
•Technical skills / systems knowledge (e.g. Financial Reporting) is required
•Client Service Focused
•Experience Required:
•A minimum of 10+ years' experience with Investment Management and/or Financial Services; Hedge Fund specific a plus
•CPA designation a plus
•Bachelor's degree with emphasis in Accounting, Master's degree a plus
•Big 4 public accounting experience or consulting experience a plus

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration

$8.2 trillion in assets under custody

$1.2 trillion in assets under management

$122 billion in banking assets