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Dispatch Manager - Overland Park, KS at Ash Grove Aggregates

Posted in Science 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Overland Park, Kansas





Job Description:

 

 

Job ID:  151720

Ash Grove Materials Corporation, a CRH company, produces ready-mix concrete, sand, and stone through its subsidiaries. Incorporated in 1987 and based in Overland Park, Kansas, Ash Grove Materials is committed to employee success by encouraging skills development for long-term professional growth.

SUMMARY

Manages all Dispatchers and Customer Service Representatives in the Central Dispatch Department, and oversees final schedule and truck assignments using computerized tracking and scheduling system for optimum truck utilization and efficiency.

SUPERVISION RECEIVED

Works under general supervision. Refers to V.P. for clarification and interpretation of organization policy as needed.

SUPERVISION EXERCISED

Exercises direct supervision over dispatchers.

PRIMARY DUTIES & RESPONSIBILITIES


  • Establishes, communicates and assigns job responsibilities, goals and performance standards for employees within supervisory responsibility.

  • Provides leadership to dispatchers and promotes teamwork among the dispatchers.

  • Reviews final schedule to ensure quality service.

  • Resolves customer complaints in a timely manner and a professional attitude.

  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.

  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.

  • In-person visits with customers and job sites as well as participates in pre-construction meetings.

  • Performs other job related responsibilities as needed.

REQUIRED MINIMUM QUALIFICATIONS

Knowledge/Skills/Abilities

General knowledge of concrete and related industry practices. Ability to learn the dispatching system. Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.

Education

High school graduation or equivalent required.

Experience

Minimum of 5 years experience in ready-mix industry and at least 2 years management experience. Dispatching and/or customer service experience also preferred.

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

Ash Grove Materials Corporation is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link